Password Problem XP

Had to uninstall Norton Ghost(multiple issues), and now each time I log in to OutlookExpress6, I have to re-enter the password;

This also applies to websites where I have to enter a password, and it will ask "do you want Windows to remember..."-- I click 'yes', but it's not happening.

Is this a registry issue, and if so, (I've never done anything in Regedit )-- here are my subkeys in the Protected Storage:
S-1-5-18
S-1-5-21-1196911843-5151224123-2264851504-1003

Are these too many numbers?

Which one(s) do I delete?

Am I going to be in trouble if I delete them??

I would be so grateful if someone can help me with this..

Thanks in advance..

 

See how this goes> Backup your registry first Or follow these steps carefully especially #7

Outlook Express keeps prompting for your password

This fix also applies to Outlook, other programs that store passwords in the Protected Storage System Provider sub branch of the Registry. It also corrects some issues with Internet Explorer and Autocomplete.

This is caused by a damaged Registry key. To Remove the broken Key in Windows® XP

1) Click Start, click Run, and then type regedt32 in the Open box.

2) Locate the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider

3) Right click the HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider key, and then Select Permissions.

4) In the Permissions for Protected Storage System Provider dialog box, click the Advanced tab. Make sure that the <Username> has Full Control access. Select "Replace permission entries..."

5) Click OK.

6) Repeat steps 3 through 5 for each subkey that is listed under the Protected Storage System Provider registry key; otherwise, you may receive the following error message when you try to delete the Protected Storage System Provider key:

Registry editor could not delete the key currently selected. The key or one of its subkeys does not give you delete access.

Note: The sub keys under Protected Storage System Provide will look something like this:

S-1-5-21-1085031214-1202660629-1708537768-1003

7) At this point, you can delete the Protected Storage System Provider key by clicking Delete on the Edit menu. If you prefer, you can first export a copy of this key, and then delete the key. To export the key, right click the Protected Storage System Provider key, and select Export. The exported file can be re-imported by double clicking on it.

8) When you click Delete, you receive the following message:

Registry editor will delete the currently selected key and all its subkeys. Do you want to continue
the operation?

Click Yes to finish the process.

9) Start Outlook Express. When Outlook Express checks your mail account(s) you will be able to re-enter your password(s). This process repopulates the Protected Storage System Provider registry key with the correct information for that computer's SID.

 

Thanks for replying.. a couple of questions:

How do I back up registry?

There are 4 "permission entries" lsited:

Owner/my name/owner
system/administrator
Administrator/my name/owner
Restricted

Only the first one is highlighted.. is that the one you want me to click, or must I do each one

Thanks in advance..

 

To do a complete backup of the registry, you can do the following:

Highlight "My Computer" within the registry editor.

Click File, then Export. Name the file something you can remember, then press Save.
Now, this may take a bit of time, pending on how large your registry is.
But, making sure the following is backed up is more important....
HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider

About the permissions. You should be fine if Owner, System, and Administrator all have Full Control. Ignore Restricted....


But, the key you really need to backup is the following:

 

Which key eek:

I thought I wasn't supposed to delete the actual Protected StorageSystem Provider key, just the sub-keys

 

Yes, just the subkeys.

 

Many thanks for all the help..

It worked!

 

Good to hear you got it sorted.