Patience running thin....

Discussion in 'Malware Help (A Specialist Will Reply)' started by GrumpyBritches, Dec 11, 2010.

  1. GrumpyBritches

    GrumpyBritches Private E-2

    I went thru the Malware removal steps. Very convoluted. It might "appear" to take 7 steps, but each step takes you to another thread to several more steps-which have sub-steps to the steps required to complete the 9th set of sub steps. (my attempt at humor in the face of frustation);)


    Going by memory here, i truly did follow the steps in the EXACT order they were given, there is no printer available, so i had to go thru a ball of yarn of "steps" to get back to the one i was supposed to do to complete last step.


    Early Step.
    -turn off/remove ALL anti virus software but ONE. (OK, I kept the AVG)
    -no software has and "on/off" switch, so uninstall is the only solution
    Download several softwares u will be asked to perform. (saved all 5 or 6 to desktop, did not install and run until previous program had run and completed)
    Disable administrator.

    everything was going fine (i think), 7 hours have passed (no exaggeration), i have run SuperAntiSpyware, Malwarebytes, and....ComboFix. (i have 32 bit).

    Combofix, little scary, but thought everything went fine. It would not run with AVG on, so....gotta uninstall my AVG, cuz there is no "on/off" switch. I have saved all my logs so far.

    Remember, I am not just running these, I am clicking on the "how to run this program", taking me to the other threads about how to run the prgrams, and i am following the instructions the best i can. One giant thread would be MUCH easier, having 5 windows open to get to the point where i was last after i reboot is frustrating. (I understand that if the info is already available here, you dont feel the need to have it all repeated a thousand times, i get it.-just bear with me, i am so tired and frustrated)


    2AM. RootRepeal. Boy, this one is finding files, its doing the stuff that in my head, think needs to be done.....an hour into that scan, a window pops up saying that it cant run, this window is see thru, and i can not read what the message truly is. There is a tiny 4 line log file, which i saved anyway.

    Feakin out. Feel too uncomfortable not having anti-virus. Reinstall my AVG. Reinstall spybot, run the scan. Reboot. Reactivate Admin privilages.

    Wake up this AM (4 hrs sleep), puter having serious problems booting up. I have a Dell laptop, running Windows Vista. I removed battery like 3 times. The problem is:not getting screen. on the 10th or 11th try, finally able to boot. It prompts me that date/time is all f-ed up, and something else i had never seen.

    All is good on reboots, its just the shut down-sit for 45 minutes-try to boot up.

    That aside, i can go to the DELL website, and see if there is some system tools that will fix this problem...i hope.

    Puter running. Update and run AVG. AVG prompts me that my date/time is f-ed up, and that i should get that fixed (thanks AVG-i hate you too!).

    NOW, i would really like to this RootRepeal (maybe fix my other problems?).

    Tried to keep sarcasm out of my typing...wife trying to talk to me while doing this...doesn't help frustration levels when i am focusing on this....
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Yes, there are a few steps involved, but if you're infected, and you want our help, then they are necessary to complete. :) There is no "magic wand effect" when you have gotten yourself infected.

    It is no longer on our list of recommended antivirus anyway.
    We understand your frustration, but you must understand that our procedures work very well, for thousands of people. We do not feel any need to alter anything.
    So attach them and we can start getting to work on this. What malware problems are you having?
     
  3. GrumpyBritches

    GrumpyBritches Private E-2

    What malware problems I was having before:

    Processor was and is constantly running, it didn't used to.
    Often, dllhost is bogging down puter, i have to open task manager-and stop process.
    Spybot finds 12 problems, i would go to fix/remove, and it would say i didnt have admin privilages, even tho i was logged in as admin.
    Would get screensaver window opening when I open IE, never bought or downloaded ANY screensavers before.

    I no longer have the problems of getting fixing probs with spybot, now that i know to disable the admin control.


    You mentioned AVG is no longer recommended, could you post me to a link of what IS recommended?

    Can I uninstall the 5 clean up Softwares now? (Well, i never got to the 5th yet)
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    No. I have not even reviewed the logs yet! I have to start work soon too.
    Well, if you wish for me to completely check for malware then you will need to attach that. ---> C:\Mglogs.zip
     
  5. GrumpyBritches

    GrumpyBritches Private E-2

    here is the file.
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:




    Help Support MajorGeeks
    Buy Discounted Software @ Majorgeeks Store. Giveaways Too!

    Majorgeeks Geek Wear. Hats, T-Shirts, Hoodies

    MajorGeeks on FaceBook
     
  7. GrumpyBritches

    GrumpyBritches Private E-2

    i unfortunately dbl clicked the .bat file in MGTools, erasing the entire existance og MGTools from my C drive!

    I have manually turned on the UAC, is this ok? Or do i need to do something else...?
     
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Nope, you're good to go. But I see many remnants from StopZilla in your logs. Not software I would reccommend using. ;)
     
  9. GrumpyBritches

    GrumpyBritches Private E-2

    thanks for the help.

    I have installed COMODO, slow...but i like its perks.

    How can I get rid of these remnants of StopZilla? I also have other issues, do I create a new thread for those?

    Oh, and due to my newest issues, I am avoiding the System Restore step until i have those resolved. The work my wife does also prevents me from restoring from an older point...
     
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Just use windows explorer to find and delete:
    C:\ProgramData\STOPzilla!

    What other issues? Please try to be specific.
     
  11. GrumpyBritches

    GrumpyBritches Private E-2

    I threw in the towel, and bought a new laptop. (HP G72)

    I have given my laptop to IT guy at work, he will give it back in a week or 2.

    The Dell Inspiron had boot issues that were not resolved with this cleanup. After researching on the net, it is a COMMON problem with that model. I would boot, hear processor, but get no screen. Would have to boot 15-20 times b4 getting screen.

    I think it is a hardware issue, with something possibly being unseated. I have absolutely no problems taking the laptop apart, but would need some snapshots to identify and help possible problems.

    Not sure if u have access to snapshots of the innards of a 1526, but the problem is the IT guys foir the moment. If he can fix, then i have an additional puter, if not-then i am sad. I will revisit and let you know if i have issues still, and will pick ur brains for solutions.

    Thank you very much for taking time to help me with my issues.
     
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Hope they can figure out what is the culprit!! ;)
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds