Pc Apps Slow/freezing/crashing

Great, let's see how we do.

 

Please do this.

===================================================

Event Viewer - System Information

--------------------

• Press Windows Key + R at the same time
• Type eventvwr.msc and press Enter
• Click on the arrow to the left of Windows Logs to expand the category
• Left click on System
• On the right side click Save All Events As...
• Under File Name: please type System then save it to your desktop
• Upload the file to GoFile or the file hosting site of your choice and post the download link in your reply.

===================================================

Things I would like to see in your next reply.

• Download link

 

Greetings.

Your computer is overheating and critically so.

We still need to keep an eye on the memory issue which was/is a real issue but the overheating issue is far more critical.

I would like you to clean out all of the dust on the inside of the computer tower paying particular attention to the vents and fans. After cleaning please run the below.

===================================================

Core Temp

--------------------

NOTE: Many antivirus programs will flag this as malicious software but it is not. It can be safely downloaded and launched.

• Disable your AntiVirus and AntiSpyware applications. Sometimes you can simply select that option after right clicking on the System Tray Program icon on the lower right corner of the screen
• Please download Core Temp and save it to your desktop
• If you receive a warning the file is malicious you can ignore the warning and download the file anyway
• Right click on the icon and select Run as administrator
• Click Next
• Select I accept the agreement then click Next twice
• Uncheck every item except for Create a desktop shortcut then click Next
• Click Install then Next
• Uncheck View Readme.txt then click Finish
• Click Options then Always on top
• Monitor the core temperature both at computer idle and while stressing your computer by launching videos, multiple programs, and high demand programs all at the same time
• Please report the readings and especially the readings if your computer freezes, shuts down, or beeps

===================================================

Things I would like to see in your next reply.

• Results?

 

What the screen shot shows is that your system is currently well within normal temperature ranges.

I am confident your computer freezes are not malware related. I suspect it is in some way related to a temperature, hardware or driver issue. Troubleshooting these types of errors are beyond my training or expertise. I would recommend you post a topic in Sysnative's BSOD Crashes, Kernel Debugging Forum. You will need to create an account. It will also be necessary to follow the posting instructions here. They are quite good at what they do and I am confident they will get you far closer to an answer than I am capable of.

I am posting the below to document some of my findings. I recommend you include a link to this topic so the information is available to Sysnative experts.

 

If you'd like you can wait and see what happens. But if there is an unexpected reboot or system freeze I think you should post at Sysnative.

 

If the temperature is higher than the typical temperature for the type of computer load described below, or if at any time it rises above the Maximum Operating Temperature.

Idle: 30-50 Celsius = 86-122 Farenheit
Gaming/Heavy Load: 60-85 Celsius = 140-185 Farenheit
Maximum Operating Temperature: 100 Celsius = 212 Farenheit

 

I expected that would happen. If you would, could you please post the Sysnative link here if you decide to post there. I am very interested in what happens.

I greatly appreciate your kind offer but I prefer to provide assistance as a free gift. However, if you still desire to donate I would ask you to consider donating to TruthforLife.org. I have been involved/volunteered with that ministry for 10+ years and highly recommend it.

It has been a pleasure working with you. I hope the smart people at Sysnative can get to the bottom of things.

Gary

 

I apologize for the complicated instructions. BSOD is a complicated issue.

Run this.

===================================================

Farbar Recovery Scan Tool Fix

--------------------

• Right click on the FRST64 icon and select Run as administrator
• Highlight the below information then hit the Ctrl + C keys at the same time and the text will be copied
• There is no need to paste the information anywhere, FRST64 will do it for you

Code:

Start::
Powershell: Get-WmiObject Win32_PhysicalMemory
End::

• Click Fix
• When completed the tool will create a log on the desktop called Fixlog.txt. Please copy and paste the contents of the file in your reply.

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• Fixlog

 

I am here to help you if you have any other questions or concerns. I want to get you up and running at Sysnative and the process there is more cumbersome than here.

This initial step when posting is to provide as much information as possible, within reason. Some of the information they will get from other sources, like the Speecy report they are requesting.

I would recommend you upload the SysnativeFileCollectionApp.zip file to GoFile then post the download link in your Sysnative post.

As it relates to the list you posted:


CPU
Processor Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz, 3000 Mhz, 8 Core(s), 8 Logical Processor(s)

RAM
A-Tech 8GB RAM Replacement for Micron MTA8ATF1G64AZ-2G6E1 | DDR4 2666MHz PC4-21300 UDIMM Non-ECC 1Rx8 1.2V 288-Pin Memory ...
PositionInRow : 1

Video Card -
Intel(R) UHD Graphics 630
NVIDIA GeForce RTX 2060

MotherBoard
Dell Inc. 0T2HR0

Power Supply
**If you are able, open the tower and try to get model number information for the power supply. This may prove to be important because one of the potential causes for your issue is a bad power supply**

Is driver verifier enabled or disabled
Disabled


Here are the cleanup instructions for our topic.

===================================================

KpRm by Kernel-panik

--------------

• Download KpRm and save it to your Desktop (see here if you must use Chrome)
• Note: If the file is detected as malware it is not and it is safe to download. If necessary click More info then Run anyway.
• Right click on the icon and select Run as administrator
• Click Yes on the Disclaimer
• Place a check mark in Delete Tools, Create Restore Point, and Delete in 7 days
• Click Run
• Click OK on All operations are completed
• KpRm will delete itself from you Desktop and you can either save or remove the report that is generated
• You are free to remove any other tools/reports still remaining

 

Thanks.

 

Thanks for the update. I think Malwarebytes is sufficient.