PC freezes and/or BSOD

Discussion in 'Malware Help (A Specialist Will Reply)' started by lyckos, Jan 15, 2015.

  1. lyckos

    lyckos Private E-2

    The problem started when I tried to run a Malwarebytes scan; the pc just froze. I had to press the reset button because although keyboard seemed to function no action could be taken with it.
    Tried a couple more times to run malwarebytes scan with the same result. I booted with a different windows (Windows 7) boot, but although I ran malwarebytes scan with no problems (I quarantined the found viruses), when I booted with windows xp (the one with the problem) I once more couldn't run malwarebytes scan - pc froze. Also even when i didn't do anything and just left the pc idle, the other day I found it under o BSOD. I think but not for certain that sometimes google chrome caused pc to freeze.
    I started the"Windows XP Malware Removal/Cleaning Procedure" proposed here, but I couldn't proceed to step 2 (malwarebytes), so I tried to uninstall and reinstall malwarebytes, and after that it worked. I proceeded to the next steps with no problem except MGTOOLS wich while running made the pc to reboot and thus was interrupted. I tried to run it once more and succeeded with no further problems.
    When rebooted the system ran ok for about 10 minutes and then when i tried to watch an mp4 file on kmplayer (and while running in the backround: bitcomet, firefox, avast, superantispyware, sb s&d resident shield, cccleaner)
    the pc gave me another BSOD.
    So, the problem wasn't solved.
    I attached the requested logs, waiting for your guidance
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I suggest you post in the software forum as you are not having a malware problem.

    Since you are not having any malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:

     

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