pc has gone loopy

Please see how much of the below you can run. The more you can do the better. Get us as many logs as possible from this procedure. Just remember that the logs are the only way we can see what is going on so we can give you help. Without them we are blind and cannot do very much but make wild guesses.

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - ONLY IF you were not able to run Windows Defender
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Make sure viewing of hidden files is enabled (per the tutorial).

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {BA25708B-154D-4D40-8607-67AA5190C395} - C:\PROGRA~1\INTELL~1\ISengine.dll (file missing)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
O4 - HKLM\..\Run: [SvcHost32] C:\WINDOWS\svchost32.exe
O4 - HKLM\..\Run: [1on1] C:\WINDOWS\1on1.exe -n

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\WINDOWS\svchost32.exe
C:\WINDOWS\1on1.exe -n

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

Also delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp
C:\Documents and Settings\Annika\Local Settings\Temp

Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
Now run Ccleaner (installed while running the READ ME FIRST).

Now reboot in normal mode and post a new HJT log.

Make sure you tell me how things are working now.

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Are you sure you are not blocking IE from accessing the internet in your firewall (ZoneAlarm)? Try shutting down ZoneAlarm.

Did your problems begin around the time frame you upgraded to IE7? Maybe you should uninstall it.

Uninstall CCleaner, reboot, delete the folder for it in C:\Program Files
Now download the current version given in the READ ME and reinstall it. Does it work now?

 

Upgrading to IE7 while infected and having problems may have made things worse and these issues may not be malware related.

Click on Start, then Run and type services.msc into the box that opens up, and click 'OK'. On the page that opens, scroll down to Automatic Updates and right click on it and select Properties and click Stop Service. When it shows that it is stopped, please set the Start-up Type to Disabled. Press 'OK' until you get back to Windows.

Now reboot and let me know if there is any change to your status. If not, go back and set the service to Started and Automatic.

Have you run a sfc /scannow command from a command prompt windows? You may need a Windows CD for this to complete if it finds missing or corrupted files. Also if your CD does not match your current version of Windows (which is WinXP SP2), it will revert back to the version on your CD.