Pc Keeps Freezing.

Discussion in 'Software' started by EJB, Sep 15, 2018.

  1. EJB

    EJB Corporal

    Windows 10 1803 all up to date.
    Build attached.

    Had a week or two of PC freezing...usually soon after morning start up.....have to pull the mains plug then restart.
    Normally it will not freeze again that day and everything opens as it should....even if it is turned off and restarted one or more times in the day.

    One complication is that before it freezes it often doesn't cleanly log into the internet (on start up)...it's on a WiFi extender....in the list of connections available I have to fiddle and perhaps disconnect then reconnect (for a clean network and internet start)....it gets the network but not the internet connection on initial start up!
    Have run system file checks and a couple of hardware checks, memory and hard discs etc.

    I have checked the events logs and only the one copied seems to be relevant:-

    Log Name: Security
    Source: Microsoft-Windows-Security-Auditing
    Date: 15/09/2018 10:32:56
    Event ID: 5061
    Task Category: System Integrity
    Level: Information
    Keywords: Audit Failure
    User: N/A
    Computer: 1stPC-FX6350
    Description:
    Cryptographic operation.
    Subject:
    Security ID: LOCAL SERVICE
    Account Name: LOCAL SERVICE
    Account Domain: NT AUTHORITY
    Logon ID: 0x3E5
    Cryptographic Parameters:
    Provider Name: Microsoft Software Key Storage Provider
    Algorithm Name: UNKNOWN
    Key Name: f1808d6520fb96c5
    Key Type: User key
    Cryptographic Operation:
    Operation: Open Key.
    Return Code: 0x80090016
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Security-Auditing" Guid="{54849625-5478-4994-A5BA-3E3B0328C30D}" />
    <EventID>5061</EventID>
    <Version>0</Version>
    <Level>0</Level>
    <Task>12290</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8010000000000000</Keywords>
    <TimeCreated SystemTime="2018-09-15T09:32:56.832001300Z" />
    <EventRecordID>283042</EventRecordID>
    <Correlation />
    <Execution ProcessID="788" ThreadID="916" />
    <Channel>Security</Channel>
    <Computer>1stPC-FX6350</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="SubjectUserSid">S-1-5-19</Data>
    <Data Name="SubjectUserName">LOCAL SERVICE</Data>
    <Data Name="SubjectDomainName">NT AUTHORITY</Data>
    <Data Name="SubjectLogonId">0x3e5</Data>
    <Data Name="ProviderName">Microsoft Software Key Storage Provider</Data>
    <Data Name="AlgorithmName">UNKNOWN</Data>
    <Data Name="KeyName">f1808d6520fb96c5</Data>
    <Data Name="KeyType">%%2500</Data>
    <Data Name="Operation">%%2480</Data>
    <Data Name="ReturnCode">0x80090016</Data>
    </EventData>
    </Event>

    Am moving to a full reinstall of Windows 10 in the near future but it's not something I contemplate lightly!!
     

    Attached Files:

  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Have you tried a clean or more so a Safe Mode boot to see if this helps, (safe mode with netowrking will give you internet as well to test), see how that goes as if ok then need to look into what apps are starting with your PC to narrow down the culprit, generally its too many security apps, especially ones doing same job, anti-virus/malware or firewalls.
     
  3. EJB

    EJB Corporal

    Thanks for that David I did try your suggestions.
    Have been through most of the possibilities and had some luck with my Network Adaptor driver (USB).
    Uninstalled/reinstalled, also changed the USB socket, and had 48 hours without problem.
    Now back to simple freezes, normally just after start up.
    Have also done memory and hard drive tests with no negatives.
    May well submit the logs for scrutiny at Bleeping with their app.
    Will work through my AV etc in the meantime.
     

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