PC So slow!

Discussion in 'Malware Help (A Specialist Will Reply)' started by TopsyTourny, May 28, 2006.

  1. TopsyTourny

    TopsyTourny Private E-2

    First of all thank you so much for running this site! I will be making a donation!

    I have purchased Spyware doctor, I have Spybot and Adaware. I run Norton Internet Security 7.0.1.

    OS Microsoft Windows XP Media Center Edition 5.1.2600 (WinXP Retail)
    Service Pack 2
    DirectX 4.09.00.0904 (DirectX 9.0c)

    For some reason the last few days my computer is running so slow. It's brand new, I got it for Christmas, it's a Dell Dimension E310.I hope this is not too much, I used Everest to get all tthis. lol.

    None of my spyware softwares are finding anything. I have downloaded hijack this and can post my log, I want to make sure that's what I need to do first.

    Can you guys help me?


    Computer:
    Operating System Microsoft Windows XP Media Center Edition
    OS Service Pack Service Pack 2
    DirectX 4.09.00.0904 (DirectX 9.0c)
    Computer Name HOMECOMPUTER (The Lord's Blessing)
    User Name Sonja Erickson

    Motherboard:
    CPU Type Intel Pentium 4 521, 2800 MHz (14 x 200)
    Motherboard Name Dell Dell DV051
    Motherboard Chipset Intel Grantsdale-G i915GV
    System Memory 246 MB (DDR2-533 DDR2 SDRAM)
    BIOS Type Phoenix (10/08/05)
    Communication Port RIM Virtual Serial Port (COM4)

    Display:
    Video Adapter Intel(R) 82915G/GV/910GL Express Chipset Family (128 MB)
    3D Accelerator Intel GMA 900
    Monitor Plug and Play Monitor [NoDB] (T999862F43LU)
    Monitor Plug and Play Monitor [NoDB] (T999862F43LU)

    Multimedia:
    Audio Adapter Intel 82801FB ICH6 - High Definition Audio Controller [B-2]

    Storage:
    IDE Controller Intel(R) 82801FB Ultra ATA Storage Controllers - 2652
    IDE Controller Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
    Disk Drive Maxtor 6L080M0 (80 GB, 7200 RPM, SATA)
    Optical Drive LITE-ON COMBO SOHC-5236K (DVD:16x, CD:52x/32x/52x DVD-ROM/CD-RW)
    Optical Drive SONY DVD-ROM DDU1615 (16x/48x DVD-ROM)
    SMART Hard Disks Status OK
     
    TopsyTourny, May 28, 2006
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Majorgeeks!

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)
      • Bitdefender
      • Panda Scan
      • HijackThis
    .
     
    chaslang, May 29, 2006
    #2
  3. TopsyTourny

    TopsyTourny Private E-2

    ok, now i'm in a mess....the link on rebooting in safe mode, by symentec recommended rebooting in safe mode from msconfig...so I did. When i boot in safe mode i get a blue screen. And since i changed it in msconfig, now i can't get it to boot in normal mode! help...how do I get out of blue screen?
     
    TopsyTourny, May 29, 2006
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Do you have a bootable copy of Windows XP SP2? You will need to be able to boot to the recovery console to try and fix this. Sounds like you had more problems with your system then just malware. We will probably have to make a new copy of your boot.ini file that removes the command to boot into safe mode.
     
    chaslang, May 29, 2006
    #4
  5. TopsyTourny

    TopsyTourny Private E-2

    no sweety, the computer didn't come with a disk. The salesman said that new dells had them on the hard drive, and that they quit providing them.
     
    TopsyTourny, May 29, 2006
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Well call up that salesman and ask him what good that is now when you cannot boot your PC. Sorry I had to say that. It is a rant at the PC manufacuturers and not at you. It is a pet peave of mine. They sell you all this stuff and you pay for an OS, but they do not even provide a $0.25 disc with your OS on it. The old system recovery disk method was crap too. Who wants to restore a PC to the way the numbskulls shipped!

    Have you tried booting to Last Known Good Configuration feature? Not sure if this will even work if you have a boot.ini forcing you to safe mode.

    Can you borrow a Win XP SP2 (must be SP2 since that is what you have) CD from a frirend just to use it to boot to the recovery console and try to repair the boot.ini file?

    Does your PC have a floppy disk drive?

    The alternatives would be to do one of the below:
    1. Take the hard disk to another PC and install it as a slave. And then using the other PC, edit the boot.ini file on your hard disk to remove the text that is forcing it to boot to safe mode. Not sure if you have this ability or knowledge but it is not truly that diifficult but that depends on your abilities.
    2. Format & Reinstall - This option I don't like and since you don't have a disk to reinstall from, it may not be an option. Did they at least give you a System Recovery disk which brings you back to the same way the PC was shipped? If not there may be a hidden partition which contains a copy of you system as it was shipped. Doing this would make you loose everything done on your PC since you received it.
     
    Last edited: May 30, 2006
    chaslang, May 30, 2006
    #6
  7. TopsyTourny

    TopsyTourny Private E-2

    Thank you so much for your time and trouble. I agree with you that not providing a disc sucks.

    There are a couple of folks at work that run xp, just not sure which version.

    Do you think I could create a restore disk from their system, (i'm sure it's xp pro)...?

    Or does it have the be the same exact os....

    Thank you for being so polite. Can you please tell me where to go to donate?
     
    TopsyTourny, May 30, 2006
    #7
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes you really need to have the same service pack level (SP2) and the same Windows XP type (XP Media Center).
     
    chaslang, May 30, 2006
    #8

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds