PC unresponsive unless in safe mode

Discussion in 'Malware Help (A Specialist Will Reply)' started by jeannief, Jan 13, 2009.

  1. jeannief

    jeannief Private E-2

    Hi
    I have a dell lnspiron 630 m. The machine is currently (mostly) unresponsive unless in safe mode. It sometimes seems ok but on reboot becomes unresponsive once again. I have made some changes suggested on your site including:
    checking add remove programs for unwanted items (none existed)
    run ATF Clean
    run system clean (some viruses and worms were detected and removed unfortunately i did not note their names)
    run CCleaner which repaired / removed some registry entries.
    installed and run AVG 2008 - found one trojan and moved it to AVG prison (no option to delete)
    Also manually found and deleted a file named file.exe
    Most of this was run in safe mode.
    I have downloaded all of the tools recommened by yourselves - mtools, superspyware, combo fix , antiMalWare etc - but I am stull unable to access the system in normal mode in order to run these applications.

    ps also changed msconfig to set system boot normally.(was previously configured to boot selectively)

    I notice that when the system starts up and begins to populate the desktop - there is a black/dos screen flashes for a brief time but I cannot capture the contents.

    Any help appreciated

    Jeannief
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you have gone thru the Read and Run First instructions, then you need to attach the logs for:
    SAS
    MBAM
    ComboFix
    C:\MGLogs.zip
     

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