Pcbackup

Discussion in 'Malware Help (A Specialist Will Reply)' started by Jackie Baker, Apr 23, 2016.

  1. Jackie Baker

    Jackie Baker Private E-2

    There's something on my Windows 10 laptop that says it's Windows PC backup but it tries to charge me and it won't go away so I know it's not legit. I went into Control Panel and did uninstall but the ad still comes back (it just no longer shows up on programs list). There's a reminder first and I quit it thru task manager but the ad still comes up and won't let me move it or close it or esc out. I have to restart my machine. I've looked at files and can't find anything that looks like it. I ran malwarebytes software and did not help. Weird thing is the first reminder that pops up shows as pcw_9006 in task manager but I cannot find any such prog on my pc. The ad that comes up after it does not show up in task manager at all. There is no way to force quit or close it. I looked at startup programs for anything suspicious looking and looked at the registry. Can't find it.
    I am totally baffled. I must admit I am new to Windows 10 (I had been mostly use my MAC desktop).
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi there and welcome :)

    You should begin by following these procedures:

    READ & RUN ME FIRST - Malware Removal Guide

    Once done run this:

    Please download the latest version of Farbar Recovery Scan Tool and save it to your desktop.

    Note: Make sure you download the correct version for your PC. Only the correct version will work.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
     
  3. Jackie Baker

    Jackie Baker Private E-2

    The Run Me First instructions for showing hidden files has no instructions for Windows 10--it has all the other versions.
     
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member


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