Persistent malware

Discussion in 'Malware Help (A Specialist Will Reply)' started by Daddybeard, Apr 10, 2015.

  1. Daddybeard

    Daddybeard Private E-2

    About a week ago I started getting a variety of symptoms. These include frequent pop-up ads that all say "Ads by help4u", frequent redirection to sites offering to solve my security breach (eFix Pro, PC Keeper and several others), and words in text that are capitalized and underlined which pop up ads when the cursor is rolled over them. I ran full scans with Spybot S & D, AdAware, Panda Cloud Antivirus, Malwarebytes' Anti-Malware Free,SuperAntispyware Portable Scanner, Microsoft Safety Scanner, Anti-Rootkit Utility - TDSSKiller & AdwCleaner, as recommended by Firefox, to no avail. Then I followed the instructions for malware removal in MajorGeeks. I am attaching the logs as instructed. Only Firefox is infected, IE is clean so far. My OS is Windows 7 Home Premium, 64 bit and my ISP is Clear. Any help will be welcome. Thankyou.
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Please don't forget the MGlogs.zip from running MGTools.exe. :)
     
  3. Daddybeard

    Daddybeard Private E-2

    Thanks. I've attached it here.
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Re run Hitman and have it remove everything it finds.

    MGTools did not run correctly, please try again ensuring antivirus is disabled, UAC is indeed disabled and that you are right cliking and running as ADMIN.
     
  5. Daddybeard

    Daddybeard Private E-2

    I ran Hitman again and deleted everything it found but it didn't fix the problem. I re-ran MGTools, hopefully correctly this time and am attaching the new MGLogs file.
     
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Did not attach :(
     
  7. Daddybeard

    Daddybeard Private E-2

    Sorry!
     

    Attached Files:

  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Which browser?


    Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode. Any other mode is primarily used for troubleshooting and diagnostic purposes. You should look into some third party software to control start up's.

    Uninstall the below junk:
    • Search App by Ask

    What is this?
    C:\Windows\SysWOW64\029B560A371F4E00AB32838EBC01B9E7
     
  9. Daddybeard

    Daddybeard Private E-2

    The problem is on Firefox and IE

    I've reset the comp to normal startup

    Search App by Ask is uninstalled

    I have no idea what
    C:\Windows\SysWOW64\029B560A371F4E00AB32838EBC01B9E7
    is
     
  10. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

  11. Daddybeard

    Daddybeard Private E-2

    It worked!! Thankyou!!!!
     
  12. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Excellent. Glad to hear it. :)


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    7. After doing the above, you should work thru the below link:
     
  13. Daddybeard

    Daddybeard Private E-2

    Will do. Thanks again:)
     
  14. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You are most welcome. Safe surfing! :)
     

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