Persistent Nattly

Discussion in 'Malware Help (A Specialist Will Reply)' started by Anabaena, Dec 30, 2013.

  1. Anabaena

    Anabaena Private E-2

    I'm trying to remove Nattly malware from my sister's laptop. It seems to be similar to Snap.do (it resets her homepage in her browsers to www .nattly. com. She thinks it's been on there since October, and may have come from a bad bittorent download.

    I've done the standard malware removal procedure but it's still on there. I'm not surprised since I've had the same problem while trying to remove snap.do from my mother's computer.

    I also ran into a problem with malwarebytes. After using the program the computer would freeze when it restarted (before the icons on the desktop load). The same thing has happened with my stepsister's computer (the same model of computer). I think the program did its job though.

    Does anybody know which step I should take next? I've attached the logs.

    Thanks for your help!
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
    Java(TM) 6 Update 39


    Now install the current version of Sun Java from:

    Locate your shortcuts used to run your browsers and edit them to remove the references to Nattly or delete the shortcuts and create new ones later.


    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
     
    :Files
    C:\Users\mollie\AppData\Roaming\NattlyDefender.exe
    C:\ProgramData\Conduit
    C:\Users\mollie\AppData\Roaming\Natly\ResetSettings.exe
    C:\Users\mollie\AppData\Roaming\Natly
    C:\Program Files (x86)\Conduit
    C:\Users\mollie\AppData\Local\Conduit
    C:\Users\mollie\AppData\LocalLow\Conduit
    C:\Users\mollie\AppData\Local\Temp\*.*
     
    :Reg
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\s]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{3c471948-f874-49f5-b338-4f214a2ee0b1}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Conduit]
    [-HKEY_USERS\S-1-5-21-321381347-3547748732-2907016376-1001\Software\AppDataLow\Software\Smartbar]
    [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{6A1806CD-94D4-4689-BA73-E35EA1EA9990}"
    [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}]
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{67A2568C-7A0A-4EED-AECC-B5405DE63B64}"
    "BrowserMngrDefaultScope"="{67A2568C-7A0A-4EED-AECC-B5405DE63B64}"
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{N324-ADWF32D-T23R-TR32DSA-L32RT-YRED123}]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.


    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  3. Anabaena

    Anabaena Private E-2

    Nattly is still affecting Google Chrome, but Internet Explorer seems ok now.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member


    Try the below:
    • Click the Customize and Control Google Chrome button ( the 3 parallel lines down below the X button used to close the window ).
    • Then on the pop down form select Settings.
    • Now under the Search heading, click the Manage Search Engines button
      • Look in here for anything related to Natly or Nattly and select it and delete it by clicking the X button to the far right side.
      • Make sure that you look in both the Default Search Engines and Other Search Engines areas and delete any Natly or Nattly junk.
      • Select the default search engine you want ( like Google ) and click the Make Default button.
      • When finished, click the Done button
    • Now back on the Settings page to the top left you should see an Extensions selection, click on it to bring up the installed extensions.
    • Look for any undesired extension ( like Natly or Nattly or anything else you did not install ) and if found, click the Trash Can icon to delete the extension.
    • Now close the Extensions/Setting tab to get back to normal view
    • Exit Chrome and reopen.
    • Are you still having a problem with Nattly ?
     
  5. Anabaena

    Anabaena Private E-2

    I did as you said and Nattly seems to be gone from Chrome too, so no sign of Nattly in the past week. Does this mean that it's totally gone?

    Thanks a lot!
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.
    Yes, more than likely.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     

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