Please check my logs

Discussion in 'Malware Help (A Specialist Will Reply)' started by wingers17, Jul 25, 2010.

  1. wingers17

    wingers17 Private E-2

    I hope I am doing this right. Does this MBRCheck look right?

    Most of these are external drives. The C: drive is from Cyberpower and I have a recover disc, is this why it says unknown MBR Code?
     

    Attached Files:

  2. wingers17

    wingers17 Private E-2

    Here is my MGLOGS.ZIP, sorry I did not add it sooner.
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I also need the logs from:
    SAS
    MBAM
    ComboFix

    In the meantime, you can start fixing the MBR on each drive:

    Do you have all important data backed up? You really should do this before continuing since we will need to rewrite your MBR to fix this and while most times this can be done without any problem, these infections can react badly and that could result in a PC not being bootable. You really don't have much choice though since these infections are too dangerous to your security to leave on a PC.

    Also note if you have a Dell PC which uses a non-standard MBR ( or another manufacturer's who does similar to Dell) , fixing the mbr may prevent access the the Dell Restore Utility, which allows you to press a key on startup and revert your computer to a factory delivered state. There are a couple of known fixes for said condition, though the methods are somewhat advanced. If you are unwilling to take such a risk, you should not continue but you risk serious problems leaving this infection in place and thus your only other option would be to try using the Dell Restore Utility to return a factory ship state which will remove everything you additional you have put onto the PC.


    Now if you wish to continue and fix the malware - please do the following:

    * Run MBRCheck.exe
    * Wait until you see the following lines:
    o Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    o Options:
    [1] Dump the MBR of a physical disk to file.
    [2] Restore the MBR of a physical disk with a standard boot code.
    [3] Exit.
    Enter your choice:

    * Please push the 'Y' key and then press Enter
    * When the program asks you to Enter your choice: enter 2 to Restore the MBR and press the Enter key
    * Now the program will ask you to "Enter the physical disk number to fix (0-99, -1 to cancel):"
    o Enter 0 and press the Enter key.
    * The program will show Available MBR codes as below

    * You need to select your version of Windows from the list. For example, enter 0 or 1 for XP or enter 3 for Vista.....etc. and then press Enter.
    * The program will prompt for confirmation. Type 'YES' and hit Enter.
    * Left click on the title bar (where program name and path is written). From menu chose Edit -> Select All
    * You will see all the text in the window get highlighted.
    * Hit the Enter key on your keyboard to copy all of the text into the clipboard.
    * Paste that text into Notepad, save it to your desktop as MBRfix.txt
    * Restart your PC.
    * Attach the MBRfix.txt file to your next message..

    Now repeat that for each physical drive listed in the MBRfix.txt from your first post.

    Now please re-run MBRCheck.exe and attach that log also.
     
  4. wingers17

    wingers17 Private E-2

    The internal drives updated, the external drives did not.
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Are physical drives 2 and 3 also externals?

    Please run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    * C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
  6. wingers17

    wingers17 Private E-2

    drives 0, 1, and 2 are internal drives. 8, 9, and 10 are USB. 11 is Firewire. Is there anything wrong with the external drives not updating the MBR? So far I have not had any internet explorer background noise. So hopefully that helped.
     

    Attached Files:

  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If they are not bootable drives, then that is fine.

    You still need to clean out your temp folders.
    Make sure you remove these:
    C:\Windows\Temp\100.dat
    C:\Windows\Temp\flaA314.tmp

    Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

    Then run CCleaner and make sure you empty these folders out:
    C:\Windows\Temp
    C:\USERS\ADMINI~1\LOCALS~1\TEMP\

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:




    Support MajorGeeks!
     
  8. wingers17

    wingers17 Private E-2

    Well everything looks good so far, thanks for your help.!
     
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     

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