Please Help. Browwer Redirect Infection

Please attach the log from running Hitman.

In the meantime:

Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Files/folders tab and locate these detections:

• 
  [ZeroAccess][FILE] Desktop.ini : C:\Windows\Assembly\GAC_32\Desktop.ini --> FOUND
  [ZeroAccess][FILE] Desktop.ini : C:\Windows\Assembly\GAC_64\Desktop.ini --> FOUND
  [ZeroAccess][FILE] n : C:\$recycle.bin\S-1-5-18\$ff24043d55f85ce9a20a8337d9b4b888\n --> FOUND
  [ZeroAccess][FILE] n : C:\$recycle.bin\S-1-5-21-1260549892-2075942151-2575213225-1001\$ff24043d55f85ce9a20a8337d9b4b888\n --> FOUND
  [ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-18\$ff24043d55f85ce9a20a8337d9b4b888\@ --> FOUND
  [ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-21-1260549892-2075942151-2575213225-1001\$ff24043d55f85ce9a20a8337d9b4b888\@ --> FOUND
  [ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-18\$ff24043d55f85ce9a20a8337d9b4b888\U --> FOUND
  [ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-21-1260549892-2075942151-2575213225-1001\$ff24043d55f85ce9a20a8337d9b4b888\U --> FOUND
  [ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-18\$ff24043d55f85ce9a20a8337d9b4b888\L --> FOUND
  [ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-21-1260549892-2075942151-2575213225-1001\$ff24043d55f85ce9a20a8337d9b4b888\L --> FOUND

Place a checkmark each of these items, leave the others unchecked.
Now press the Delete button.
When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)

Now rescan with both Hitman and RogueKiller and attach those logs as well.

 

Please re-run RogueKiller and attach the new log. Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).Make sure that you watch for the license agreement for TrendMicro HijackThis and click on the Accept button TWICE to accept ( yes twice ). Then attach the below logs: * C:\MGlogs.zip

 

Re-run RogueKiller and under the registry tab, make sure these are removed:

• [HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-21-1260549892-2075942151-2575213225-1001\$ff24043d55f85ce9a20a8337d9b4b888\n.) -> FOUND
  [HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$ff24043d55f85ce9a20a8337d9b4b888\n.) -> FOUND
  [HJ INPROC][ZeroAccess] HKLM\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$ff24043d55f85ce9a20a8337d9b4b888\n.) -> FOUND'

If they are gone, just attach the new log. If you have to remove them, do so and then re-run it again and show me the clean log.

Tell me what issues you may still have, if any.

 

Attached is bfe.zip
Inside is:

• 
  BFE.reg

Extract bfe.reg to your desktop.
Double-click bfe.reg and allow it to merge into the registry. If you get a "successfully merged into registry" type of message, reboot your PC and see if you can turn on BFE, or if it is already turned on.
You can run these commands from the command prompt.

• net start bfe
• sc qc bfe

If you go to run / services.msc and find it is still not running, do the following:

Run regedit:
1. Browse to the location for the BFE service in the registry (HKLM\System\CurrentControlSet\Services\BFE\Parameters\Policy), right click and select permissions. (note: HKLM is short for HKEY_LOCAL_MACHINE_
2. In the “Permissions for Policy” window, click advanced | Add.
3. Once the “Select Users, Computers or Group” box appears, change the “From this location:” to point to the local machine name.
4. After changing the search location, enter “NT Service\BFE” in the “Enter the object name to select” box and click “Check names” – this will allow you to add the BFE account.
5. Give the following privileges to the BFE account:
Query Value
Set Value
Create Subkey
Enumerate Subkeys
Notify
Read Control
After adding the BFE account to the registry key, please try to start the Base Filtering Engine service.

 

Run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).Make sure that you watch for the license agreement for TrendMicro HijackThis and click on the Accept button TWICE to accept ( yes twice ).
Then attach the below logs:
* C:\MGlogs.zip

 

Your logs are clean. What issues remain? ( Do note that you have TeaTimer running!! ).

 

Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Repair Windows Firewall
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Repair Proxy Settings
  • Repair Windows Updates
  • Set Windows Services To Default Startup
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished.

 

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now reboot your PC if the above was successful.
After reboot, run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Yes but now your firewall is working which is what that last fix was for. This issue with Windows Update is something different and we will have to check your logs in more detail to see if there is anything else we can do. Quite often this is not related to remaining malware. It is just damage to Windows itself which may or may not have been caused by malware. Possibly there is an issue with the BITS service.

 

Yes I was right, BITS is not running because it does not even exist. And neither does your Windows Security Center Service. In addition, your system restore service (aka Windows Backup and Restore Service ) is not running. We will try another but longer registry patch.


Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now reboot your PC if the above was successful.

After reboot, run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Go back to step 4 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 6 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!