Please help. Hijackthis log file.

Discussion in 'Malware Help (A Specialist Will Reply)' started by janet_jjj, May 3, 2007.

  1. janet_jjj

    janet_jjj Private E-2

    My computer is heavily infested with something.
    Everytime i start my computer it takes me to a blank screen. doesn't even show desktop. I manage to start my computer in Safe mode, click ALT+CTRL+DEL and run Hijackthis through task manager.

    Here is the log.
    can someone please help me.
     

    Attached Files:

  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Only effective way to remove any malware is to fully follow th ebelow guide as hijackthis on its own is just not good enough to find most malware.

    Please run the below procedure two times:

    Virtumonde aka Trojan Vundo Removal

    You don't need to attach the log that is requested twice. It will append each time. Thus you will only need to attach the final log!


    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:


    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • VundoFix log
      • CounterSpy
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use three messages to attach all of these logs!
     
    Last edited by a moderator: May 3, 2007

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