Please help- Keyboard Virus win xp

Discussion in 'Malware Help (A Specialist Will Reply)' started by billtvt, Dec 2, 2007.

  1. billtvt

    billtvt Private E-2

    My sony vaio keyboard started acting weird. All keys on the right side of the keyboard are mapped to wrong letters or numbers. They don't change randomly, they are just mapped wrong. (ie."L" is "3", "0" is "/" etc etc)
    In addition to Symantec, and a couple of others, I've run suggested tools, no luck. Have attached my MGlogs.zip file.

    I'd really appreciate some help, please! Thank you
    Bill
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    You did not attach all of the requested logs from the READ ME. You forgot ComboFix and AVG Antispyware. Please attach them.

    Problems with keyboards are rarely related to malware. They are normally a hardware or software issue. If your keyboard is programmable, perhaps you need to reset it to defaults. However let's fix what I do see and go from there.

    Uninstall the below old versions of software:
    J2SE Runtime Environment 5.0 Update 11
    J2SE Runtime Environment 5.0 Update 7
    Spybot - Search & Destroy 1.4 <--- old version

    Make sure you reboot after uninstalling the above!

    After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment


    Now Disable Spybot's TeaTimer as requested in the READ ME.
    • Run Spybot and click Mode
    • Select Advanced Mode.
    • Then click Tools and select Resident.
    • Now in the right window pane, uncheck TeaTimer.
    • Also while this is open, in the left column now select IE Tweaks
    • and then in the right pane make sure all the Miscellaneous locks are unchecked.
    • Now quit Spybot!
    You ingnored the early part of the READ ME where we said do not use more than one antivirus. You must either uninstall Symantec or PC Tools AntiVirus 3.1 and you must do this now.


    Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    R3 - URLSearchHook: (no name) - {54EB34EA-E6BE-4CFD-9F4F-C4A0C2EAFA22} - (no file)
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: (no name) - {54EB34EA-E6BE-4CFD-9F4F-C4A0C2EAFA22} - (no file)
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\RunServices: [Win Sync Mangr] winrundll.exe
    O15 - Trusted Zone: http://*.trymedia.com (HKLM)

    After clicking Fix, exit HJT.

    Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it
    double click it and allow it to merge with the registry.
    Now download The Avenger by Swandog46, and save it to your Desktop.
    • Extract avenger.exe from the Zip file and save it to your desktop
    • Run avenger.exe by double-clicking on it.
    • Check the 'Input script manually' box.
    • Click on the magnifying glass icon.
    • Copy everything in the Quote box below, and paste it in the box that opens:
    • Now click the 'Done' button.
    • Click on the traffic light icon and OK the prompt.
    • You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
    • A log file from Avenger will be produced at C:\avenger.txt
    Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

    NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.
    • Double-click ATF-Cleaner.exe to run the program.
    • Under Main choose: Select All
    • Click the Empty Selected button.
    If you use Firefox browser
    • Click Firefox at the top and choose: Select All
    • Click the Empty Selected button.
      • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    If you use Opera browser
    • Click Opera at the top and choose: Select All
    • Click the Empty Selected button.
      • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    Click Exit on the Main ATF Cleaner menu to close the program.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

    Make sure you tell me how things are working now!
     
  3. billtvt

    billtvt Private E-2

    Thank you for the reply. My apologies for taking shortcuts and not following the README.
    I carefully followed your step by step suggestions. Unfortunately, I still am having difficulty with the right side of the keyboard. This happened once before, about a year ago. A system restore fixed it. Unfortunately, my system restore was turned off, not an option.
    I have followed your procedures and attached all requested files. I really appreciate your time and help.

    I attached the max 3 files. AVG Antispyware reported scan result "nothing found"

    Thank you again

    Bill
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your logs are now clean. You will have to pursue other courses of action because it does not appear that your problems are due to malware. Check to see if it happens in safe mode. Shut your PC off and disconnect the keyboard. Blow any dust out from around the connector. Try another keyboard.
     
  5. billtvt

    billtvt Private E-2

    Ok, I now feel like an idiot. Through talking with someone at a local computer repair shop I discoverd that a function key that I've never used on my laptop was in the on position, and it remaps the right side of the keyboard to numbers. He said they get calls all the time on this, which made me feel just a little less silly. The numbers are very faintly inscribed on the keys and I've just never used that "feature".

    Sorry for the trouble, hopefully I will help someone out there with the same issue:

    :eek::eek:
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    LOL! Well we did remove some bad stuff so it was not a waste of time.

    If you are not having any other malware problems, it is time to do our final steps:
    1. If we used Pocket Killbox during your cleanup, do the below
      • Run Pocket Killbox and select File, Cleanup, Delete All Backups
    2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
    3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
    4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
    5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
    7. If we had you run Avenger, you can delete all files related to Avenger now.
    8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    10. If you are running Windows XP or Windows ME, do the below:
      • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    11. After doing the above, you should work thru the below link:
     
  7. billtvt

    billtvt Private E-2

    Well again, thank you so much for the time and your help. You are providing a fantastic service and I really appreciate your assistance.

    Very best
    Bill

    (still embarrassed!! :eek:)
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely.
     

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