please help me ID the problem

Welcome to Major Geeks!

While there is a little more junk to cleanup, it is probably not the cause of the problem. The problem just may be due to all the protection software installed. As noted in the READ & RUN ME FIRST, only one antivirus should be installed and this PC has three installed. Installing too much protection can be worse than having malware. I see all of the below installed:

Ad-Aware Antivirus
Ad-Aware Browsing Protection
Norton Internet Security
Spybot - Search & Destroy
Webroot SecureAnywhere

I suggest that you immediately uninstalled the below
Ad-Aware Antivirus
Ad-Aware Browsing Protection
Spybot - Search & Destroy
Webroot SecureAnywhere

Then make sure that you are not blocking ( with Norton ) the popups or the application required to login into your friends internet connection. You could temporarily disable Norton to check ( or uninstall if necessary ).

Now let's get to the removal of other junk.

Uninstall the below. If you do not find it or it will not uninstall, just continue.
Strongvault Online Backup

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://feed.helperbar.com/?publishe...f7e-1c840ee293b3&searchtype=ds&q={searchTerms}
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://feed.helperbar.com/?publishe...f7e-1c840ee293b3&searchtype=ds&q={searchTerms}
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O3 - Toolbar: (no name) - {ae07101b-46d4-4a98-af68-0333ea26e113} - (no file)
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -

After clicking Fix, exit HJT.


Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
:Files
C:\ProgramData\blekko toolbars
C:\ProgramData\McAfee
C:\ProgramData\Tarma Installer
C:\Users\Jeanne\AppData\Local\Strongvault Online Backup
C:\Program Files (x86)\Strongvault Online Backup
C:\Windows\TEMP\*.*
C:\Users\Jeanne\AppData\Local\Temp\*.*
 
:Reg
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5E33D30D-D896-4D92-B033-5F45819B2937}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{5E33D30D-D896-4D92-B033-5F45819B2937}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{80922ee0-8a76-46ae-95d5-bd3c3fe0708d}]
[-HKEY_USERS\S-1-5-21-910590966-2123628504-2868694727-1000\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{ae07101b-46d4-4a98-af68-0333ea26e113}"=-
:Commands
[purity]
[EmptyTemp]
[start explorer]

[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.


Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXTlog
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome. You should be good to go now.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!