PLEASE HELP me in analysin this HJK log file

Hi all,

I think i ve been infected with a serious malware bcz am having many troubles in my windows xp and i think all the dll files have been damaged and most of the services are stopped, also am getting an error in th microsoft outlook all my emails in the inbox have disappeared. I have used the hijack software and am submitting the generated log file to help me in analysing the issue, i appreciate your fast responses, thx.

 

Welcome to MajorGeeks!

This appears to be a Virut infection. Unfortunately the only reliable cure is a complete reformat and reinstall. Again, Virut is not repairable. The only reliable way to remove Virut is removing the system files it has infected and in turn crippling the system and calling for a reformat/reinstall anyway. Virut is a file infector and it is always spreading so trying to contain it is impossible. See this article on why it is so destructive. Under the Hood: Virut

You can try to repair this without reformatting. Your best chance is using the Avira AntiVir Rescue System CD. (free) And/or the Dr Web LiveCD. (also free)

Backing up files before formatting

If you backup any files they should be scanned from a clean properly protected PC before restoring. Also be careful what scanner is used as some are very poor at detecting and even worse at protecting from this infection. In fact due to the nature of these new infections there are probably no tools that will properly protect you from the infection. Be very selective and only backup files you can not replace like text documents and personal photos.

Do not back up to another machine! It will likely become infected by Virut. Burn to DVD/CD, a flash drive or to an external drive which has nothing else on it and which you can format should it become infected from the backups.

I suggest running at least 3 of the below scanners on the backup files. Run the first scan then reboot before running the second then reboot after the second before running the third.

-) Dr.Web CureIt!
-) AVG Win32/Virut Removal Tool
-) Symantwc W32.Virut Removal Tool
-) McAfee Avert Stinger
-) Microsoft Windows Malicious Software Removal Tool

If you do not know how to perform a fresh install, use this website. WindowsReinstall.com

Very important, do the following immediately or as soon as possible!

If you have done any online transactions, call all of your banks, credit card companies, financial institutions and inform them that you may be a victim of identity theft and to put a watch on your accounts and/or change all of your account numbers.

From a clean computer change all of your online passwords including for email, banks, financial accounts, PayPal, eBay, online credit card companies and any online forums or groups you belong to etc.

DO NOT change passwords or do any transactions while using the infected computer. The attacker will get the new passwords and transaction information.

 

Thanks a lot for your reply and relevant info, actually i followed you steps before reading your post, i reinstalled the windows XP then i took a back up of my data files then i formated my hard disc and reinstalled the windows again, i just want to know if it is possible that the malware is still in my hard disc even after i reformated my PC, also i want to mention to you that i did many scans after i reformated it and there were no viruses or malwares found.

i have another question for you if you dont mind. i discovered after i formated my pc to take a back of my microsoft outlook files, is there any way to get back my inbox emails.


Regards,

 

If you reformatted then they are gone. Sorry.

To be sure you can scan with Dr.Web CureIt!. It is very good at finding Virut infections.