please help me .....

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis​

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.​

• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - only for Windows XP, 2K, & NT users
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Re: please find scan results attatched........

Did you setup some kind of strange DriveConfiguration policy? See the registry key info in your runkeys.txt log. Search for DriveConfiguration and you will see what I mean. On most systems, this key does not exist by default.

Is the below something you knowingly installed?

C:\HEROSOFT\Hero3000\SYSEXPLR.EXE

My scanners report this as malware or adware at best. The sysexplr.exe file name is even showing as a trojan but that is normally when it is in a different folder. You may want to uninstall Herosoft 3000

I see you have all of the below installed. Are these paid versions or free trials?

• AOL AntiSpyware
• AVG Anti-Spyware 7.5
• CounterSpy
• Spyware Doctor
• SUPERAntiSpyware

What scanner is detecting the malware you mentioned in your first message? Attach a log that shows what it being found.

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Attach a new log from GetRunKey!

Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Viewpoint Media Player <-- should have been uninstalled in step 0 of the READ ME

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

 

As far as I know it can be remove or disabled separately and I also believe it is known for false positives. Is there a log or does it give more information? Check your system for items mentioned here: http://www3.ca.com/securityadvisor/pest/pest.aspx?id=453099221

Uninstall all the other programs except Spyware Doctor but note make sure you keep your Spyware Doctor up to date.

 

The easiest approach may be to try reinstalling it and then after that uninstall it via Add/Remove Programs. if that does not work, tell me and we will manually remove it.

Attach a new log from ShowNew!

It's been a long time since I bother using Housecall. I thought there was a save log type button somewhere. If not, just copy and paste the info it shows after the scan!

 

When you enable AOL again, you also allowed it to put the below adware/malware back on your PC:
Viewpoint Media Player

I suggest you run this:ViewpointKiller

Also delete the below folders:
C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com
C:\Program Files\SUPERAntiSpyware

Your problem adaware_bhot_iehelper/estalive being detected may just be an insignificant benign registry key. Without a log showing exactly what and where something is being found all I can say are two things:

1. The creator of program detecting it should be complained to about why they do not remove what they detect and why there is no useful log.
2. uninstall this program and do not use since it is not useful

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you run Avenger, you can delete all files related to Avenger now.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
9. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Typical of AOL's experts! It normally means that they tried to delete it but it really did not work. They just thought they deleted based on the attempt alone and did not bother to verify that it truly was fixed. Much like when many antivirus or antispyware tools mistakenly say they fixed something that is in System Restore. They cannot fix something in System Restore and should be saying that they did.

You're welcome. Surf safely.