Please help! PSW.Agent.ASH

Michael Richardson · May 4, 2006

I have a trojan reported as PSW.Agent.ASH.

Everything I've done to remove it doesn't seem to work.

I am running AVG. Would appreciate any help.

Thanks sooo much!

Computer
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
Internet Explorer 6.0.2900.2180
Computer Name DEN (Tower in the Den)
User Name Michael
Logon Domain DEN

Motherboard
CPU Type Intel Pentium 4A, 2533 MHz (4.75 x 533)
Motherboard Name Intel Blue Mountain 2 D845PEBT2 (5 PCI, 1 AGP, 2 DIMM, Audio, LAN, IEEE-1394)
Motherboard Chipset Intel Brookdale i845PE
System Memory 512 MB (PC2700 DDR SDRAM)
BIOS Type AMI (08/08/03)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display
Video Adapter RADEON 7200 SERIES (64 MB)
3D Accelerator ATI Rage 6
Monitor Plug and Play Monitor [NoDB] (15251152)

Multimedia
Audio Adapter Intel 82801DB(M) ICH4(-M) - AC'97 Audio Controller [B-0]

Storage
Floppy Drive Floppy disk drive
Disk Drive MAXTOR 6L060J3 (60 GB, 7200 RPM, Ultra-ATA/133)
Disk Drive WDC WD1600JB-00REA0
Optical Drive AXV CD/DVD-ROM SCSI CdRom Device (Virtual DVD-ROM)
Optical Drive HP DVD Writer 200j (DVD:2.4x/2.4x/8x, CD:12x/10x/32x DVD+RW)
Optical Drive PIONEER DVD-RW DVR-110D

Partitions
C: (NTFS) 57255 MB (38062 MB free)
F: (NTFS) 152617 MB (124991 MB free)

Input
Keyboard Easy Internet Keyboard
Mouse Microsoft PS/2 Mouse

Network
Primary IP Address 192.168.0.4
Primary MAC Address 00-07-E9-C5-65-94
Network Adapter D-Link DFE-530TX+ PCI Adapter
Network Adapter Intel(R) PRO/100 VE Network Connection (192.168.0.4)
Modem PCTEL Platinum V.90 Modem

Peripherals
Printer hp photosmart P1100 series
Printer MightyFAX Printer Driver
Printer NEC SuperScript 870
Printer PrimoPDF
USB Device American Power Conversion USB UPS

DavidGP · May 4, 2006

Hi Michael, follow the guide below as this trojan from what I read can drop a few other malware components on your PC in the form of BHOs etc

so to make sure all bases are covered please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)

Bitdefender

Panda Scan

HijackThis

.

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Please help! PSW.Agent.ASH

Michael Richardson Private E-2

DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member