Please Help! Trojan and Malware Infested

basspunk14 · Aug 31, 2006

Hi, for about a week now i have been experiencing problems which is suspect to be caused by some sort of spyware/malware.
The symptoms of the problem are continuous pop up alerts from a yellow triangle in the system tray, i'm not sure if this is a genuine windows warning but i assume it is caused by the spyware.
The pop up windows says System Alert: Trojan-Spy.Win32@mx
Other symptoms include advertisment pop ups for many different websites.
I use firefox as my default browser and have tried denying access to internet explorer to prevent these pop ups but the spyware seems to over ride the settings and pop ups appear (in IE windows)

I have attempted to remove the software by using obvious methods but with no success.
I have ran ad aware scans which find only tracking cookies, which i delete, although this changes nothing.
I have also ran ewido scans which find more than ad aware does, and again, which i have applied the actions, but with no success in solving my spware problems.
I have ran hijackthis, but there is nothing that i can identify and be sure that it is safe to remove, therefore i would prefer to get advice from womeone who knows more about the subject than me.

Any help in solving this problem would be much appriciated
Rob

basspunk14 · Aug 31, 2006

Here are my logs for ewido, hijackthis and spybot

Thanks for any help

chaslang · Sep 1, 2006

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

[*]runkeys.txt - the log from GetRunKey.bat
[*]newfiles.txt - the log from ShowNew.bat

CounterSpy - ONLY IF you were not able to run Windows Defender

Bitdefender - from step 6

Panda Scan - from step 6

HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

basspunk14 · Sep 1, 2006

hi, many thanks, i think bitdefender online scan got rid of the problem, as i have the symptoms seem to have dissappeared. if anything comes back then i will rescan using everything and then repost if its still not gone. thanks again, rob

chaslang · Sep 2, 2006

Based on what I saw in your other logs, I doubt you are clean.

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Please Help! Trojan and Malware Infested

basspunk14 Private E-2

basspunk14 Private E-2

Attached Files:

Ewido Report-Scan-20060831-143145.txt

hijackthis 31.8.06.txt

SpybotSD.Report 31.8.0.txt

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

basspunk14 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member