Please help with infection

Discussion in 'Malware Help (A Specialist Will Reply)' started by Bartley, Oct 24, 2013.

  1. Bartley

    Bartley Private E-2

    I'm suddenly having all kinds of issues that appear to me as being a Malware infection. Firefox is having all kinds of popups, and is constantly changing my homepage, even when I reset it. Its crashing and locking up all the time. Chrome is resetting my homepages, but I am not getting all the popups or crashes.

    Windows antivirus is sporadically reporting has detected something and is fixing it but not action is need.

    I followed the Malware Removal, and still have the same issues.

    attached are my logs.

    Thanks for you time.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    R3 - URLSearchHook: PDFSpin Toolbar - {d7afcb11-48b7-4a75-86b4-91d1e3b20f35} - C:\Program Files (x86)\PDFSpin\prxtbPDFS.dll
    O2 - BHO: FoodBuzz - {1C6E034D-B4B6-4D96-94B5-4163A5EB2195} - C:\Program Files (x86)\FoodBuzz\Extension\adxloader.dll
    O2 - BHO: PDFSpin - {d7afcb11-48b7-4a75-86b4-91d1e3b20f35} - C:\Program Files (x86)\PDFSpin\prxtbPDFS.dll
    O3 - Toolbar: PDFSpin Toolbar - {d7afcb11-48b7-4a75-86b4-91d1e3b20f35} - C:\Program Files (x86)\PDFSpin\prxtbPDFS.dll

    After clicking Fix, exit HJT.

    Now uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
    Advertising Center
    FoodBuzz
    PDFSpin Toolbar

    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
    
    :Files
    C:\Program Files (x86)\Conduit
    C:\Users\Brad\AppData\Local\Conduit
    C:\Users\Brad\AppData\Local\Temp\IHU5E79.tmp.exe
    C:\Users\Brad\AppData\Local\Temp\IHU6433.tmp.exe
    C:\Windows\TEMP\*.*
    C:\Users\Brad\AppData\Local\Temp\*.*
    :Reg
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF]
    [-HKEY_USERS\S-1-5-21-2646544230-175470749-843411820-1000\Software\AppDataLow\Software\SmartBar]
    [-HKEY_USERS\S-1-5-21-2646544230-175470749-843411820-1000\Software\Ask.com]
    [-HKEY_USERS\S-1-5-21-2646544230-175470749-843411820-1000\Software\Conduit]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{d7afcb11-48b7-4a75-86b4-91d1e3b20f35}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{1C6E034D-B4B6-4D96-94B5-4163A5EB2195}]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
    "{d7afcb11-48b7-4a75-86b4-91d1e3b20f35}"=-
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{A3372C49-CFB2-4BF9-ABF5-9BE0E4B29295}]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  3. Bartley

    Bartley Private E-2

    ok, everything seem to work. I was unable to uninstall pdfspin toolbar. The ad center did not appear in the list. Foodbuzz uninstalled fine.

    Things seem to be working good. No more popups or alerts from Antivirus.

    Here is the logs.

    Thanks so much for your help
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    You need to run the below as requested to attach a new MGlogs.zip file. DO NOT rename to MGlogs2.zip or similar. Just attach MGlogs.zip. You have to run the new scan to update it first otherwise you cannot attach the log because it will not be a new log.

     
  5. Bartley

    Bartley Private E-2

    Ok, think i got it now
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Looks good now.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
  7. Bartley

    Bartley Private E-2

    thanks so much. I got it all done. Your the best.....
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     

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