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Please help with malware removal

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by crimsoncuda, Mar 23, 2013.

  1. crimsoncuda

    crimsoncuda Private E-2


    I performed the malware removal instructions but I believe I still have malware. It isn't as bad as before (website redirection) but I've noticed that just about every website I go to still has highlighted links on certain words that link to some website. I've attached the logs for you.

    Thank you for all your help.

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate these detections:

    • [RUN][SUSP PATH] HKCU\[...]\Run : SearchProtect (C:\Users\Spencer\AppData\Roaming\SearchProtect\bin\cltmng.exe) [7] -> FOUND
      [RUN][SUSP PATH] HKUS\S-1-5-21-138681602-465770297-215592984-1002[...]\Run : SearchProtect (C:\Users\Spencer\AppData\Roaming\SearchProtect\bin\cltmng.exe) [7] -> FOUND
      [TASK][SUSP PATH] Updater21804.exe : C:\Users\Spencer\AppData\Local\Updater21804\Updater21804.exe /extensionid=21804 /extensionname="Coupon Companion Plugin" /chromeid=jneaojaoiajhnemidnjhoempalnidbhj [-] -> FOUND

    Place a checkmark each of these items, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Do not reboot your computer yet.

    Now run Hitman and have it fix everything it found, including the PUP's.

    Reboot and rescan with both RogueKiller and Hitman and attach those logs as well.
  3. crimsoncuda

    crimsoncuda Private E-2

    Thank you for getting back to me so soon. Hopefully, I didn't mess anything up. I got 2 Rogue Killer reports (RKreport[2] & RKreport [3]) when I deleted the 3 items. Also, I hope by saying "fix everything you found" you mean "delete everything you found" because that's what I did (HitmanPro2). RKreport[4] & HitmanPro3 are after the reboot.

    Thanks again!

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good. How are things running now?
  5. crimsoncuda

    crimsoncuda Private E-2

    It looks like everything is running fine now. I haven't seen any of those links on words when looking at a website and I was able to change and delete the startup page (search conduit) it made default on my browsers.

    Thank you very much!
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link

    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0

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