Please help

Discussion in 'Malware Help (A Specialist Will Reply)' started by JeremyS, Jan 13, 2007.

  1. JeremyS

    JeremyS Private E-2

    A bunch of things started happening with my computer today:

    1) Bubbles started appearing saying that "firewalls are down, I am susceptible to attacks," and machine seemed to be paging endlessly;

    2) Tried to run AdAware in response to this, and it froze upon reaching a certain file;

    3) Restarted computer, old desktop dissappeared, now "Active Desktop Recovery" came up;

    4) AdAware continues to freeze at the very same spot every time I run it;

    5) Google search engine inaccessible; comes to a "google" looking page where I have to type in a code, then nothing happens.

    Because I can't run Adaware, I don't know how to deal with these problems. I'm doing a large SpyBot scan at the moment.

    I ran HijackThis, here is my report:

    • Edit by bjgarrick: Unrequested, Inline HJT log removed!
    Please let me know which registries to remove, if any, and how I may get this computer working again! Thank you.
     
    Last edited by a moderator: Jan 13, 2007
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Welcome to MajorGeeks.com, please follow our standard cleaning procedures:

    http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

    • Make sure you check version numbers and get all updates.
    http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

    http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

    http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis
    • Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..
    http://www.majorgeeks.com/images/grenade.gifWhen you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
    • CounterSpy
    • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
    • Bitdefender - from step 6
    • Panda Scan - from step 6
    • runkeys.txt - the log from GetRunKey.bat
    • newfiles.txt - the log from ShowNew.bat
    • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     

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