Please help!

You need to follow the directions on the download pages for GetRunKey and ShowNew. They were not run properly. It appears that you either did not extract the files from the ZIP file to run them or that maybe you received one of the error messages listed on the download pages and failed to take the corrective actions.

 

You may be extracting them from the ZIP but you are still running the batch files from inside the ZIP file or you are getting error messages like indicated on the download pages for the tools.

Try this! Right click Start and select Explore which will open up a Windows Explorer session (this is how you need to run the bat files as explained on the download pages). Then navigate to C:\MGTOOLS Now once the Windows Explorer address bar shows you are in C:\MGTOOLS, doubleclick on GetRunKey.bat to run it. Then do the same for ShowNew.bat

We can tell the programs are not being run correctly based upon the contents of the logs.

 

Click Start, Run and enter cmd and click OK. This will open a command prompt window. In the command prompt window enter the below commands (shown in bold. Other text is just comments and FYI.)

cd c:\MGTOOLS
ltime

What do you see? (Note: You can right click on the top bar of the Command Prompt window to Edit and do Marking, Copying & Pasting).

LOCATE *.* /D- /NR /L

What do you see? (Note there are spaces before *.* and after *.* Also there are spaces before each / )

dir | find "bytes free"

What do you see?

GetRunKey

Do you notice any error messages now? Make sure you scroll back in the command prompt window to look for any error messages.

 

From the command prompt, type dir

Now what do you see?

No, not yet! It is still incomplete.

 

And when you type in ltime, nothing happens??? How about if you enter ltime.exe

Also use enter the below! BESURE TO ENTER it exactly as written. Capital letters are required in the arguments as shown!!!

locate.com *.* /D- /NR /L

Also from the command prompt type in regedit

What happens? Does the WindowsRegistry Editor open?

 

Hmmmm?? That's strange. It appears that something is blocking you from running .com and .exe files from a DOS type level. Try the below from the command prompt in the MGTOOLS folder.

C:\MGTOOLS\ltime.exe

Anything???

No matter what happens, continue with the below.


Now please download Blacklight Beta

• Download blbeta.exe and save it to the Desktop.
• Once saved... double click blbeta.exe to install the program.
• Click accept agreement and Click scan
  This app too may fire off a warning from antivirus. Let the driver load.
  Wait for it to finish.
• If it displays any items...don't do anything with them yet. Just hit exit (close)
• It will drop a log on Desktop that starts with fsbl....big number

Please attach the BlackLight log at the end of this procedure.



Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 4
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Java 2 Runtime Environment, SE v1.4.2_03

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to Symantec Network Drivers Service
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/pasteSNDSrvc into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

Continue by downloading another tool we will need

- Process Explorer


Extract it to its own folder somewhere that you will be able to locate it later.

Make sure you have rebooted in Normal Mode (do not open any other processes)
Also make sure that one and only one Internet Explorer browser is opened up

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of jkklk.dll once and then click the kill button. After you have killed all of the jkklk.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Next double click on explorer.exe and again click once on each instance of jkklk.dll and kill it. (If you do not find the dll, just continue on.)

Next double click on iexplore.exe and again click once on each instance of jkklk.dll and kill it. (If you do not find the dll, just continue on.)

Now just exit Process Explorer.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
O2 - BHO: (no name) - {31F591A0-B799-40FC-B6AC-97CF772781F6} - C:\WINDOWS\system32\jkklk.dll
O20 - Winlogon Notify: jkklk - C:\WINDOWS\system32\jkklk.dll

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe

• select File, Cleanup, Delete All Backups
• Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
• Then after it deletes the files click the Exit (Save Settings) button.

NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\WINDOWS\system32\jkklk.dll
C:\WINDOWS\system32\klkkj.dat
C:\WINDOWS\system32\klkkj.dat2
C:\WINDOWS\system32\klkkj.ini
C:\WINDOWS\system32\klkkj.ini2
C:\WINDOWS\system32\klkkj.tmp
C:\WINDOWS\system32\klkkj.tmp2

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

Now run Ccleaner!

Now attach the below new logs (hopefully GetRunKey & ShowNew work now) and tell me how the above steps went.

1. Blacklight log
2. GetRunKey
3. ShowNew
4. HJT

Make sure you tell me how things are working now!

 

Remember my instructions said to ignore error messages??? It did delete it and it was not critical.

I'm not sure why you cannot get the processes used by GetRunKey and ShowNew (ltime, grep, and locate) to run but your HJT log is clean.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
8. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

You're welcome. Surf safely.