Please help

Continue by downloading a tool we will need - Pocket KillBox

Save it to its own folder somewhere that you will be able to locate it later.

Please use add/remove programs to uninstall:
J2SE Runtime Environment 5.0 Update 10"
J2SE Runtime Environment 5.0 Update 11"
J2SE Runtime Environment 5.0 Update 3"
J2SE Runtime Environment 5.0 Update 6
Viewpoint Manager (Remove Only)"
Viewpoint Media Player

Reboot and install:
Java Runtime 6

Use windows explorer to locate and delete these files:
C:\Program Files\PSupport\psupport.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\YSTEM~1 <--- you may not find this
C:\Program Files\YSTEM3~1 <---- you may not find this
C:\Program Files\Common Files\wqzk
C:\WINDOWS\invupd.exe
C:\WINDOWS\rtkij.dll

* Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
* On the page that opens, scroll down to Viewpoint Manager Service
* then right click the entry, select Properties and press Stop Service.
* When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
* Click OK until you get back to Windows.

* Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
* At the lower right, click on the Config button
* Then click the Misc tools button
* Select Delete an NT Service
* Copy/paste Viewpoint Manager Service into the box that opens, and press OK
* If you receive any error messages just ignore them and continue.
* Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

Now re-Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ms101.mysearch.com/sa/srchlft.html
O2 - BHO: Web Assistant - {04DCB17C-AB45-83AD-A86A-6DFB90277939} - C:\Program Files\PSupport\plibrary.dll
O2 - BHO: (no name) - {9F3C2168-9DFC-975E-A2DB-BFDEBAB70BE0} - C:\WINDOWS\system32\strd.dll
O4 - HKLM\..\Run: [ExploreUpdSched] C:\WINDOWS\system32\rwinsoea.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing) G
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing)
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

* Delete on Reboot
* then Click on the All Files button.*(or on the folders option)*
* Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):
(Any of these that you could not delete):

C:\Program Files\PSupport\psupport.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\YSTEM~1
C:\Program Files\YSTEM3~1
C:\Program Files\Common Files\wqzk
C:\WINDOWS\invupd.exe
C:\WINDOWS\rtkij.dll

* Return to Killbox, go to the File menu, and choose Paste from Clipboard.
* Click the red-and-white Delete File button. Click the box to unregister .dll's. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now reboot in normal mode

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

 

Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now attach new logs for:

* GetRunKey

 

Please download and install Registrar Lite Make sure you select a Majorgeeks download link and not the Authors!
Registry LIte
Run Registrar Lite navigate to each of the following keys (one at a time) and take ownership of them (I explained how to do that further down).

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETWORK_MONITOR]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_NETWORK_MONITOR\0000]
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_NETWORK_MONITOR]
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_NETWORK_MONITOR\0000]
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Enum\Root\LEGACY_NETWORK_MONITOR]
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Enum\Root\LEGACY_NETWORK_MONITOR\0000]

To take ownership of the key do the following:
* Copy & Paste the registry key from above into the Address bar of Registrar Lite and hit the enter key. This will bring you to the registry key.
* Click-on Security in the top Menu
* Select Take Ownership
* Repeat these steps for all of the registry keys given above before continue to the next steps below.
* Now leave RegistrarLite running and continue
* Now run the fixME.reg REGISTRY PATCH below in this message.
* Tell me the results. Any error messages?
* Now in RegistrarLite click View and then Refresh
* Now navigate one at a time to each of the above keys we took ownership of to make sure they were deleted.
* If any of the keys still exist, move on down to PART 2 - Setting Permissions for Everyone below!.

Here is the Registry Patch
Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the &quot;Save as&quot; type is set to &quot;all files&quot; Once you have saved it double click it and allow it to merge with the registry.

PART 2 - Setting Permissions for Everyone
Run the below if some of the registry keys still exist after running the above steps.
Now I want you to use Registar Lite again to navigate to each of the below keys (one at a time) by pasting them into the Address Bar and hitting return. But this time click the Security menu item and select Edit Permissions so we can change permissions to everyone ( I describe this down below the list of registry keys).

After click Edit Permissions , here is what I expect you to see in the Group or user names area of the form:
Everyone
SYSTEM

Select Everyone by clicking on it. Now at the bottom in the Permissions box click the check box for Full Control. The click Apply and then OK to get back to the main Registrar Lite screen. Now right click on the registry key and select Delete. The click View and Refresh. Check to see if the registry key just deleted truly is deleted. If so, move on to the next to work thru the whole list. If it does not delete, I want you to boot into safe mode and repeat these exact same steps to see if we can do it from safe mode.
Then reboot your PC!

Attach a new log for RunKeys.

 

Your logs look clean. You may uninstall any programs we had you download.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
* Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
8. If you are running Windows XP or Windows ME, do the below:
* go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
* Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
* How to Protect yourself from malware!

 

No problem ...safe surfing.