Please Help

I am not finding any malware in your logs. Please explain exactly what is happening.

 

Nothing that I can see to be the cause. Let's do this:

Download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Paste the following code under the http://farm3.static.flickr.com/2455/4173556815_a721a91733_o.png area. Do not include the word Code.

Code:

:Processes
explorer.exe

:Files
C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Temp\*.*
C:\Windows\Temp\*.*
C:\Users\Satellite Pro\AppData\Local\Temp\*.*

:Commands
[emptytemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it in your next reply.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach this log file to your next message.

Now do this:
http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
• Attach the logfile to your next next reply.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Reboot and attach the requested logs.

 

Remove wnat ADW found and be sure to tell me now things are running now.

 

Please download the latest version of FRST the below link.
Farbar Recovery Scan Tool and save it to your Desktop.

Note: Make sure you download the proper version ( 32 bit or 64 bit ) for your PC. Only one will run, the correct one. So it you make a mistake and download the wrong one, go back and get the other.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

I am not finding any malware in your logs. Can you do a system restore to a time prior to your issues>?

 

No malware in that log. I suggest you post in the software forum as I am not finding any malware that could be causing your issues.

Since you are not having any malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
7. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

Let me consult with my colleagues.

 

I want you to try two things.....a new keyboard and a new mouse. Borrow them if you can and report back if there is any improvement. Next we will try doing a Windows fix if it persists.

 

Let;s try one other thing. Right click the start button and choose Command Prompt(Admin) and copy and paste this into the window and then hit enter:
regsvr32 /i shell32

Close the prompt and tell me if that helped.

 

Are you able to operate in safe mode?

 

Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the + Repairs tab.
• Then click the + Open Repairs button down on the bottom right.
• This will automatically begin a registry backup, so wait for it to complete and when it finishes, you will see a list of many possible different repairs and they are all selected by default. At the bottom of this form there is a not so obvious Unselect All Repairs check box which is to the right of a check box with a green check mark in it. Please click the Unselect All Repairs box. The green check mark box is to Select All Repairs. The ony way you see what these boxes are is when your mouse hovers over them.
• Now select the following repair options ( the numbers at the begin are the current repair numbers but this is subject to change.)
  • 01 - Reset Registry Permissions
  • 02 - Reset File Permissions
  • 03 - Reset Service Permissions
  • 04 - Register System Files
  • 05 - Repair WMI
  • 06 - Repair Windows Firewall
  • 10 - Remove Policies Set By Infections
  • 13 - Network
  • 14 - Repair Proxy Settings
  • 15 - Repair Windows Updates
  • 21 - Repair MSI (Windows Installer)
  • 23 - Repair File Associations (12 )
  • 26 - Restore Important Windows Services
  • 27 - Set Windows Services To Default Startup
• Now on the right side under the When Repairs Complete title, check the box for Restart/Shutdown System and then make sure the Restart System radio button is enabled not the Shutdown System button.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start Repairs button at the lower right.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished. If it does not then reboot it yourself.

 

You are not having a malware issue. I suggest again that you post in the software forum for further assistance.

 

No problem. Good luck. You mentioned that things work better in safe mode. I suggest you go to Run and type in msconfig. When that opens, go to the last tab and stop all start up items. Reboot and see how it runs.