Please Help!

Make sure viewing of hidden files is enabled (per the tutorial).

Please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes.
C:\windows\mousepad10.exe

After killing all the above processes, click Back.
Then please click Scan and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.co.uk/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.co.uk/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.co.uk/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
O4 - HKLM\..\Run: [mousepad] C:\windows\mousepad10.exe
O4 - HKLM\..\RunServices: [winlog] winlog.exe

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\windows\system32\winlog.exe
C:\WINDOWS\SYSTEM32\bk.exe
C:\WINDOWS\GIMMYSMILEYS.dat
C:\windows\keyboard.dat
C:\windows\mousepad.dat
C:\WINDOWS\newname.dat
C:\windows\newname10.exe <--- delete any files using the starting with the text newname and ending in .exe (like newname1.exe, newname2.exe...etc)
C:\windows\mousepad10.EXE <--- delete any files using the starting with the text mousepad and ending in .exe (like mousepad1.exe, mousepad2.exe...etc)
C:\windows\KEYBOARD10.EXE <--- delete any files using the starting with the text KEYBOARD and ending in .exe (like KEYBOARD10.exe, KEYBOARD2.exe...etc)
C:\windows\GIMMYSMILEYS3.EXE <--- delete any files using the starting with the text GIMMYSMILEYS and ending in .exe (like GIMMYSMILEYS10.exe, GIMMYSMILEYS2.exe...etc)
Also look in c:\ for any of the newnameX, mousepadX, keyboardX, GIMMYSMILEYSX files and delete them too

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
Now run Ccleaner (installed while running the READ ME FIRST).

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Now reboot in normal mode and post a new HJT log.

Make sure you tell me how things are working now.

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Just continue and post the follow up HJT log and tell me your current status. Quite often HijackThis is able to delete files thus you may not find them. Those steps are really meant as a double check because we cannot be sure what HJT will actually delete.

Doing a Search is not useful unless configure properly. Search will not look for hidden files, nor will it look in system folders by default. The view hidden files and folders setting in Windows Explorer is only for using Windows Explorer and has no effect on Windows Search. The below explains how to configure search (but you probably do not need to use it):

Searching for Hidden Files on WinXP

 

I'm not sure! I don't use AOL so I have no idea what potential problems there could be with its configuration.

I'm not sure what you are referring too. You have McAfee installed already. Why would you want to install Norton? And don't confuse an antivirus with antispyware or popup blockers. They are all differeent things.

No P2P programs are actually safe. Having all protection software in place can help protect you but it will not give 100% protection from you downloading and installing something you should not.

 

Personally no I would not reinstall Norton in place of McAfee. Did you buy McAfee or is this one of those trial programs. However, in reality I would not use McAfee or Norton. They are both just too much of a resource hog as far as I'm concerned. However the final decision is yours to make. The below link gives 3 very good free antivirus programs that are no so resource hungry. There are also recommendations for firewalls and many other steps to perform to keep you protected.

If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!