please I need help

Discussion in 'Malware Help (A Specialist Will Reply)' started by EdgarEspinosa, Jun 2, 2006.

  1. EdgarEspinosa

    EdgarEspinosa Private E-2

    Hello My name is Edgar and i am new to this site. I joined up because I need serious help. Im not that good with pc computers since I usually had a mac all my life. I bought a Dell inspiron 6400 a week ago. I believe i contracted a virus or spyware on my laptop. I have no idea how to get rid of it. Its the first time it ever happened to me so when it occured I was scared and nervous and did not know what to do so I just turned off the computer. This happened yesterday. When I turn on my laptop it starts up but when its finished starting up, in the welcome screen i get a message saying "The Application failed to initialize properly(0xc0000005). Click on OK to terminate the application." after that in the main screen all it shows is my background picture i put. It does not show anything else. There is no applications or start button or anything. All i see is the mouse pointer and the screen. Please help me with this I really need to get rid of the problem. Thank you very much and i will await for somebody to respond.
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Majorgeeks!

    This is probably not a malware issue (if it is not, we will move you to the Software Forum).

    Please give the complete unedited word for work error message. There is normally an application name given before the sentence you provided with the error code. I'm going to make a guess that the problem is with explorer.exe

    Does the PC boot okay in safe mode.
     

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