Please Please Help

Hi and welcome do please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis


When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)

• Bitdefender
• Panda Scan
• HijackThis

.

 

Make sure viewing of hidden files is enabled (per the tutorial).

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = prosearching.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = prosearching.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = prosearching.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = prosearching.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = prosearching.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = prosearching.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchURL = prosearching.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = prosearching.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = prosearching.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page_bak = prosearching.com
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cab

After clicking Fix, exit HJT.:

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Now reboot in normal mode and post a new HJT log.

Make sure you tell me how things are working now.

I want to run a couple other quick scans.

Now run the below procedure and attach the runkeys.txt log.

• Using GetRunKey

Now run the below procedure and attach the newfiles.txt log.

• Using ShowNew

 

Start by downloading two tools we will need

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.

IMPORTANT: You should print or save the below locally, so you can refer to them while offline. You must exit all browsers before running the below steps and it would be best if you actually physically unplug your cable to the internet, reboot, and do not run anything but what I give you to do. Also it would be good to exit all processes and items in your System tray.

Do the above before continuing! Okay unplug your cable now.

Make sure you have rebooted in Normal Mode (do not open any other processes)

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of wineak32.dll once and then click the kill button. After you have killed all of the wineak32.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs:
qommjkj.dll
tuvssqn.dll
vturq.dll


Next double click on explorer.exe and again click once on each instance of wineak32.dll and kill it. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs:
qommjkj.dll
tuvssqn.dll
vturq.dll


Now just exit Process Explorer.


Copy the bold text below to notepad. Save it as fixme.reg to your desktop.
Be sure the "Save as" type is set to "all files"
Once you have saved it double click it and allow it to merge with the registry.

Now click Start, Run, and enter cmd and click OK! This will open a command prompt window. In the command prompt window enter the below commands each followed by the Enter key (note: the asterisks are important. Make sure you enter them as shown.)
del %windir%\temp\win*.*
del %windir%\temp\50.tmp
del %windir%\temp\rem*.bat
del C:\Documents and Settings\Emma\Local Settings\TEMP\jvm*.tmp
del C:\Documents and Settings\Emma\Local Settings\TEMP\mso*.*
exit


Now run Pocket Killbox:
Choose Tools > Delete Temp Files and click OK.

Run Killbox.exe. Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note some of the files listed below may not exist but we need to check for them anyway.

C:\WINDOWS\winres.dll
C:\WINDOWS\SYSTEM32\vturq.dll
C:\WINDOWS\SYSTEM32\qrutv.tmp
C:\WINDOWS\SYSTEM32\qrutv.ini
C:\WINDOWS\SYSTEM32\qrutv.ini2
C:\WINDOWS\SYSTEM32\qrutv.bak
C:\WINDOWS\SYSTEM32\qrutv.bak2
C:\WINDOWS\SYSTEM32\qrutv.tmp
C:\WINDOWS\SYSTEM32\qrutv.tmp2
C:\WINDOWS\SYSTEM32\qommjkj.dll
C:\WINDOWS\SYSTEM32\tuvssqn.dll
C:\WINDOWS\SYSTEM32\wineak32.dll


If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.

Now attach a new HJT log, and a new log from ShowNew and tell me how the steps went.

Make sure you tell me how things are working now!

 

Were you logged in as Emma? If not, it could be the reason for the error. Looks like the files are gone now anyway.


Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O2 - BHO: (no name) - {6D794CB4-C7CD-4c6f-BFDC-9B77AFBDC02C} - C:\WINDOWS\system32\tuvssqn.dll (file missing)
O2 - BHO: (no name) - {E9940FF5-CEE1-4962-B200-C81F9867FF56} - C:\WINDOWS\system32\vturq.dll (file missing)
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O16 - DPF: {00000000-0000-0000-0000-100000000003} - http://code.trasferimento.biz/l/2d37132d5df144d4b3c997f12e999c16_35.exe
O20 - Winlogon Notify: tuvssqn - tuvssqn.dll (file missing)
O20 - Winlogon Notify: vturq - C:\WINDOWS\system32\vturq.dll (file missing)
O20 - Winlogon Notify: wineak32 - wineak32.dll (file missing)

After clicking Fix, exit HJT.:

Now reboot in normal mode and post a new HJT log.

*** Make sure you tell me how things are working now ***

 

You will have to discuss this problem in the Software Forum. You may need to look at your Event log to see what it causing the crashes. They can help you with that.

You can also have HJT fix the below lines. They are not malware, but they are not necessary to load at startup:

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background


If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!