PLease review Malware Removal Logs

Discussion in 'Malware Help (A Specialist Will Reply)' started by jadenbobaden, Mar 7, 2014.

  1. jadenbobaden

    jadenbobaden Private E-2

    My cousin is having problems with multiple instances of firefox and firewfox opening multiple tabs of facebook.

    When I looked in her control panel there was all kinds of bundled programs that seemed problematic.

    Thanks again for all the help
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Run RogueKiller and run a scan. After it finishes the scan, select the Registry tab and then select any of the below that exist and then click the Delete button.

    Then immediately reboot your PC.

    After reboot, run a new scan with RogueKiller and save a log as in original instructions and attach the new log.

    After reboot, continue with the below.

    Uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
    Java(TM) 6 Update 35
    WiseConvert E2 Toolbar

    Now install the current version of Sun Java from:
    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.mywebsearch.com/index.j...Y^ca&ptb=F8521143-0408-48E3-9952-C8E4D3DCAB8C
    R3 - URLSearchHook: (no name) - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - (no file)
    R3 - URLSearchHook: WiseConvert E2 Toolbar - {ef48a53d-188e-4f31-9eac-905d29793a76} - C:\Program Files\WiseConvert_E2\prxtbWise.dll
    O2 - BHO: WiseConvert E2 - {ef48a53d-188e-4f31-9eac-905d29793a76} - C:\Program Files\WiseConvert_E2\prxtbWise.dll
    O3 - Toolbar: WiseConvert E2 Toolbar - {ef48a53d-188e-4f31-9eac-905d29793a76} - C:\Program Files\WiseConvert_E2\prxtbWise.dll
    O4 - HKCU\..\Run: [iLivid] "C:\Users\LAS_User122\AppData\Local\iLivid\iLivid.exe" -autorun
    O20 - AppInit_DLLs: c:\progra~1\movies~1\datamngr\mgrldr.dll
    O23 - Service: Torch Crash Handler (TorchCrashHandler) - TorchMedia Inc. - C:\Users\LAS_User122\AppData\Local\Torch\Update\TorchCrashHandler.exe

    After clicking Fix, exit HJT.

    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
    
    :Services
    TorchCrashHandler
     
    :Files
    C:\Users\LAS_User122\AppData\Local\Torch
    C:\Users\LAS_User122\AppData\Roaming\Babylon
    C:\Users\LAS_User122\AppData\Roaming\SearchProtect
    C:\Users\LAS_User122\AppData\Roaming\SpecialSavings
    C:\Users\LAS_User122\Desktop\Torch.lnk
    C:\Users\LAS_User122\Desktop\Video Performer.lnk
    C:\Users\LAS_User122\Documents\Optimizer Pro
    C:\Users\LAS_User122\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Torch
    C:\Users\LAS_User122\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Torch.lnk
    C:\Users\LAS_User122\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Video Performer
    C:\Program Files\Conduit
    C:\ProgramData\Babylon
    C:\Users\LAS_User122\AppData\Local\Conduit
    C:\Users\LAS_User122\AppData\LocalLow\Conduit
    C:\Users\LAS_User122\AppData\LocalLow\Delta
    C:\Users\LAS_User122\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BrowserProtect
    C:\Users\LAS_User122\AppData\Local\Torch
    C:\Users\LAS_User122\AppData\Local\iLivid
    C:\Users\LAS_US~1\AppData\Local\Temp\launchie.vbs
    C:\ProgramData\1338687b6ff3658
    C:\ProgramData\glmfffbjkpljoamjeocodagapjgllnme
    C:\ProgramData\savinshop
    C:\ProgramData\TorchCrashHandler                                
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SweetPacks
    C:\Program Files\savinshop
    C:\Program Files\Video Performer
    C:\Windows\Temp\*.*
    C:\Users\LAS_User122\AppData\Local\Temp\*.*
    
    :Reg
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Babylon]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3c471948-f874-49f5-b338-4f214a2ee0b1}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{80922ee0-8a76-46ae-95d5-bd3c3fe0708d}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{23C70BCA-6E23-4A65-AD2E-1389062074F1}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{23D8EEF7-0E13-4000-B9C4-6603C1E912D1}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{295CACB4-51F5-46FD-914E-C72BAAE1B672}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{2CE5C4B9-6DBE-4528-96FA-C9FF38EF1762}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{34C1FDF7-02C1-4F23-B393-F48B16E071D1}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{54291324-7A3D-4F11-B707-3FB6A2C97BD9}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{59C63F11-D4E5-46E7-9B8A-EE158DCA83A8}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{5DA22CBD-0029-4A09-B757-CF0FAFC488ED}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{77A6E7D4-4A83-4A9B-A2A0-EF3B125DC29D}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{C0585B2F-74D7-4734-88DE-6C150C5D4036}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{CA17D76B-F91D-4659-A7FD-A9F7ED375CDD}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{D8242E89-2F81-484A-AE5B-BA8CAD5B7347}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{EF0588D6-1621-4A75-B8BE-F4BC34794136}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Prod.cap]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Conduit]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Datamngr]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions\pgafcinpmmpklohkojmllohdhomoefph]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}]
    [-HKEY_USERS\S-1-5-21-1605576742-979129135-3047829199-1000\Software\AppDataLow\Software\Smartbar]
    [-HKEY_USERS\S-1-5-21-1605576742-979129135-3047829199-1000\Software\Conduit]
    [-HKEY_USERS\S-1-5-21-1605576742-979129135-3047829199-1000\Software\Microsoft\Internet Explorer\Approved Extensions\{4D2D3B0F-69BE-477A-90F5-FDDB05357975}]
    [-HKEY_USERS\S-1-5-21-1605576742-979129135-3047829199-1000\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}]
    [-HKEY_USERS\S-1-5-21-1605576742-979129135-3047829199-1000\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}]
    [-HKEY_USERS\S-1-5-21-1605576742-979129135-3047829199-1000\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}]
    [-HKEY_USERS\S-1-5-21-1605576742-979129135-3047829199-1000\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}]
    [-HKEY_USERS\S-1-5-21-1605576742-979129135-3047829199-1000\Software\Mozilla\Firefox\Extensions\{58bd07eb-0ee0-4df0-8121-dc9b693373df}]
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
    "iLivid"=-
    [HKEY_USERS\S-1-5-21-1605576742-979129135-3047829199-1000\Software\Microsoft\Windows\CurrentVersion\run]
    "iLivid"=-
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
    "AppInit_DLLs"=""
    [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{d3f22a84-2a84-49eb-91e6-5dadaaf0165d}"
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{d3f22a84-2a84-49eb-91e6-5dadaaf0165d}]
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{d3f22a84-2a84-49eb-91e6-5dadaaf0165d}"
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\F53C0C8A6A4F47EF98AA838B39545838]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{899A8366-9822-446A-990E-E3D211CE990A}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{C04B7D22-5AEC-4561-8F49-27F6269208F6}]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the new RogueKiller log
    • the C:\_OTM\MovedFiles log
    • the JRT.TXT log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  3. jadenbobaden

    jadenbobaden Private E-2

    Things improved briefly but there continue to be issues. There were no icons on the desktop when I started and when I right click the desktop the "sort by" menu options are greyed out.

    After running HijackThis the proper desktop returned briefly along with the menu but now it's back to it's former self.

    My suspicion is the viruses are lurking in system restore.

    Below is the RTM report, which was too large to be attached.

    Again, thanks
     

    Attached Files:

    Last edited by a moderator: Mar 9, 2014
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please download AdwCleaner by Xplode and save to your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
    • Attach the logfile to your next next reply.
    • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

    Be patient while doing the below. The fixes can sometimes take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.


    Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.
    • Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
    • Now select the Start Repairs tab.
    • The click the Start button.
    • Create a System Restore point if prompted.
    • On the next screen, click the Unselect All button to first deselect all repairs.
    • Now select the following repair options:
      • Reset Registry Permissions
      • Reset File Permissions
      • Register System Files
      • Repair WMI
      • Remove Policies Set By Infections
      • Repair Winsock & DNS Cache
      • Repair Proxy Settings
      • Repair Windows Updates
      • Repair MSI (Windows Installer)
    • Now on the lower right side check the box to Restart/Shutdown System When Finished
    • Then make sure the Restart System radio button is enabled.
    • Shutdown any other programs that you are running now before continuing.
    • Now click the Start button.
    • Be patient while the tool repairs the selected items.
    • It should reboot automatically when finished.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7, or Win8, don't double click, use right click and select Run As Administrator).


    Then attach the below logs:
    • the AdwCleaner log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  5. jadenbobaden

    jadenbobaden Private E-2

    latest files for review :)
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
    
    :Files
    C:\Program Files\WiseConvert_E2
    C:\ProgramData\Trymedia
    C:\Users\LAS_User122\AppData\Local\torch
    C:\Users\LAS_User122\AppData\LocalLow\WiseConvert_E2
    C:\Windows\system32\SearchProtect
    C:\Users\LAS_User122\AppData\Roaming\StatusWinks
    :Reg
    [-HKEY_CURRENT_USER\Software\5855db88e234ee44]
    [-HKEY_CURRENT_USER\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}]
    [-HKEY_CURRENT_USER\Software\AppDataLow\Software\WiseConvert_E2]
    [-HKEY_CURRENT_USER\Software\Classes\iLivid.torrent]
    [-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\torch]
    [-HKEY_CURRENT_USER\Software\torch]
    [-HKEY_CURRENT_USER\Software\wscontb]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Software\Speedchecker Limited]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Software\WiseConvert_E2]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{D3F22A84-2A84-49EB-91E6-5DADAAF0165D}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\SOFTWARE\Google\Chrome\Extensions\aidbbndgjnlaclnmhkdimcdjiebjpdel]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\SOFTWARE\Google\Chrome\Extensions\bfcpnihmbfoaeoakalclfalkdepgiaje]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\SOFTWARE\Microsoft\Tracing\MyPC Backup_RASAPI32]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\SOFTWARE\Microsoft\Tracing\MyPC Backup_RASMANCS]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bitguard.exe]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bprotect.exe]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserdefender.exe]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserprotect.exe]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\BrowserProtect]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\WiseConvert_E2 Toolbar]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Software\{1146AC44-2F03-4431-B4FD-889BC837521F}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Software\{6791A2F3-FC80-475C-A002-C014AF797E9C}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\SOFTWARE\5855db88e234ee44]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • C:\MGlogs.zip
    Make sure you MUST tell me how things are working!
     

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