Please Sir, can I have some more?

My computer is painfully slow and you helped me clear some malware in the past so...

I started with the Run Me First steps. Got nowhere. My System Config Util was set to Selective Startup. When I change to Normal Startup and hit Apply I get An Access Denied error...You may need to log on using an Administrator account...won't let me change it.

I get nowhere. Sorry for my lameness, but please help. K-

 

Try to follow as many steps from the below as possible. Once complete, post the requested logs and we will go from there.

http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

• Make sure you check version numbers and get all updates.

http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis

• Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..

http://www.majorgeeks.com/images/grenade.gifWhen you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

• CounterSpy Log - only for Windows XP, 2K, & NT users
• AVG Antispyware Log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
• Bitdefender Log - from step 6
• Panda Scan Log - from step 6
• runkeys.txt - the log from GetRunKey.bat
• newfiles.txt - the log from ShowNew.bat
• HijackThis Log

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

A couple probs I'm having and I'll get back to doing what I can...

Since I tried to change the Startup Config I'm now getting the blue border/white box saying Please wait while Windows loads Photo Gallery...then asks for a CD...I never used any photo software on this PC and when I search for Photo Gallery I find nothing.

Another thing...the R&RM First says only use one anti-virus. I recently switched from Norton to McAffee AV...I did a search on Norton and still find the program in C:\\Programs. When I go to Add/Delete Progs it doesn't show though. Ideas? I did the Unhide step but thought that was for system files...

Tx. Back to work.

 

Download and run this, it will remove any leftovers.

Norton Removal Tool (SymNRT) 2008.0.1.19

 

Believe I have the files you are seeking EXCEPT Pandascan...everything went find but when I clicked on Local Disks I get Error on Page...

 

And the last two...

 

Love your title!

LOL LOL

 

Abri-

That's real nice but you think I might get some help here...

 

kmachalek,
You are getting some help here. There's one of you working on one computer and there's one of us working on about 10 computers at a time, so it takes time. In particular, reading through the logs and assessing them is the most time-consuming part, so thanks for being patient.
abri

 

First, please disable any antivirus and/or antispy programs you have installed so they will not block this fix.

Step 1:
Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed.

Step 2:
Now scan with HijackThis and check the boxes for the following entries:
( Make sure ALL browser windows are closed when you click FIX )

Again, make sure ALL browser windows are closed when you click FIX.

Step 3:
Copy the contents of the below Quote Box to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fixme.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.) Then double-click on the fixme.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to Add in to the registry, say yes.

Step 4:
Next Reset Web Settings & Default Security Settings

Note for IE 6 users:
To Reset Web Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK

To Default Security Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites. For IE 7 users, simply click the "Reset all zones to default level" button.

Note for IE 7 users:
Select Internet Options, then the Advanced Tab and then the Reset button under Reset Internet Explorer Settings.


Step 5:
Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.


Step 6:
After you have completed ALL of the above in the correct order, please attach the following logs.

• HijackThis Log
• ShowNew Log
• GetRunKey Log

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

Sorry I don't know how to get an Avenger Log...but here are the other ones. Computer still struggling I'm afraid. Takes several seconds to open web pages when it used to be pretty much instantaneous. Thanks again for your help...I really appreciate it.

Only other thing, this line was no longer in HiJackThis for me to fix:

O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

 

Your logs are clean so I don't think it's a malware issue. I do however believe it's related to one of your security programs.

First, uninstall Spybot - Search & Destroy and see if it gets any faster. It this doesn't work, reboot into Safe Mode and see how it runs.

Finally, shut down McAfee completely, see how it works.