Please Take A Look At My Log Files. Win 8.1 Programs Not Responding

Discussion in 'Malware Help (A Specialist Will Reply)' started by overdue82, Sep 3, 2018.

  1. overdue82

    overdue82 Private E-2

    As I posted in the other forum here, I'm having some really annoying issues with my computer even after I wiped the drive clean (didn't keep my files) and reinstalled Windows. I'm thinking my issue is some kind of rootkit which goes undetected from most scanners. No matter how many times I reinstall Windows the problem with sluggishness and programs not responding still exist. Please take a look at my log files.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Question: Who told you to run FRST and quarantine items? Also, I have never encountered a rootkit embedded in the bios.
     
  3. overdue82

    overdue82 Private E-2

    To be fair, I ran that and a couple of other programs BEFORE I came here seeking help. I was reading this article:
    Code:
    https://heimdalsecurity.com/blog/rootkit/
    prior to coming to majorgeeks for help. The article seemed a bit overwhelming the further I got into it and I thought it best to seek help elsewhere. And I didn't quarantine anything intentionally except for disabling a couple services via GMER because it said they were rootkits - and considering how wonky my computer has been acting I figured it couldn't get any worse. Honestly, if you don't want to help I'll seek guidance on another forum. Or sledgehammer the drive and buy a new computer. The thing has gone to hell and despite what any scanner says there's definitely some bad mojo going on within the Windows files. It's not suppose to have constant apphangs right out of a brand new reinstall and lock me out of the login screen with no text box to type a password into. Things like that don't happen unless something is wrong.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    http://rootrepeal.googlepages.com/RootRepeal.zip


    Please double-click the RootRepeal.exe previously downloaded.

    * Select File then Scan
    * On the Select Drives form select drive C by "ticking" the box for drive C and click OK
    * When the scan is complete attach the log.
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Another question: Are you reformatting when you reinstall? And where did you get your installation media?
     
  6. overdue82

    overdue82 Private E-2

    When I tried to open RootRepeal it gave me this error: "Error - RootRepeal does not support 64-bit OSs!"

    The last time I redid the computer I used the option in Recovery that says "Remove everything and reinstall Windows." I'm not installing by discs or anything. It's using the recovery partition.
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Well, that may be your problem. You can find ISO downloads on MG's. I suggest you grab it for a thoroughly clean install.
     
  8. overdue82

    overdue82 Private E-2

    I do have recovery discs I made when I first got the computer. If I find those do you think that might make a difference? If not, can you give me a direct link to the ISO page please.
     
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  10. overdue82

    overdue82 Private E-2

    Is it normal to have this many recovery partitions?
    Screenshot_1.png
    If I do go ahead and use the discs (it's been a while using recovery discs) will it overwrite this partition? Should I do that? Is there any way to scan the recovery partition? Trying to figure out what to do.
     
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No, you should only have one. And you should reformat the disc before you start the installation.

    Please post in the software forum for further assistance as this is not the purview of the malware forum.

    Good luck. :)
     
  12. overdue82

    overdue82 Private E-2

    I must be doing something wrong. I reinstalled via the discs and I still have all those partitions I showed you previously plus a new extra one that says: DIAGS - Simple - Basic - FAT32 - Healthy (Primary Partition) - 36mb - 36mb - 100%.

    I'm going to the charms thingy > settings > change pc settings > update and recovery > recovery > advanced startup.
    Then when the computer restarts I pick boot up from usb/dvd and choose my cd drive. Although it took a couple tries because there's a lot of duplicate entries in that menu. Weird as device manager only shows one drive and I only have one drive. I don't even know what is going on.
    Then it restarted from the recovery cd I made and I chose to wipe everything via the selection and reset to factory settings.

    Is this not how you're suppose to format it because it came out no different than when I use the recovery partition. If this is wrong then I need step by step instructions for Windows 8.1 because I am completely lost and frustrated.

    I also told the new info settings to NOT use my onedrive and it did it anyway. WTF
     
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please ask in the software forum. This is not the forum to pursue those issues.
     

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