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Hello,

I hope someone can help.:confused

I am getting the white message as described in the title.

Tried various things, have ran AVG, and also FRST. I have attached the FIXLOG.

I am working with an HP Pavilion, Windows Vista.

Many thanks for any help.

DST

 

Welcome to MajorGeeks, dst

You should never run fixes intended for someone else's computer. This is why it did not work for yours.

Follow these instructions:

http://img827.imageshack.us/img827/1263/frst.gif For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
• Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)

 

Hi thisisu,

Many thanks for your help so far.

I have tried to follow your instructions but had to work around them slightly.

So when I start my system I get 3 options, Start Normally, Safe Mode, or Safe mode with Cmd prompt.
I selected the cmd prompt option.
I then opened diskmgmt.msc through that,
then opened the Flash drive,
I opened FRST through h:frst.exe and then ran a scan from there.
I have attached the log file/report.

Again, thanks for your help and looking forward to your response.

DST

 

Hi,

The way you scanned does not produce a full log. If you are able to get into Safe Mode with Command Prompt, type in: explorer.exe
This should launch Windows Explorer.
From there, you could transfer these applications from your flash drive onto the infected computer's desktop:

• RogueKiller - Tutorial
• MalwareBytes's Anti-Malware - Using Malwarebytes Anti-Malware
• MalwareBytes's Anti-Malware Updates

These 3 combined should remove the malicious items needed to get you back into Windows (from Normal Mode).

 

Hi,

Well that seems to have got me back to a state or normality, many thanks for your help.

Would you recommend me doing anything else now that i am back into Windows normally?

I have Computer Associates Total Defense and I have had several problems on my Laptop while using that, do you think this product is actually worthwhile or should I switch to something else?

Any advice appreciated.

Peace to you,

DST

 

You're welcome.

You can go through this to make sure nothing else is lingering: READ & RUN ME FIRST Malware Removal Guide

I've never used Computer Associates Total Defense so I can't give you my opinion on it. If you say you have had problems while using it, perhaps you would like to read these threads:

• How to Protect yourself from malware!
• Top Freeware Picks

 

Cool, I'll check those threads out and run through the Removal Guide. Once again, Slainte!