Pls Help, using win explorer = fatal error

Discussion in 'Malware Help (A Specialist Will Reply)' started by dubai97, Oct 14, 2007.

  1. dubai97

    dubai97 Private E-2

    I have went through the "Read and run me first" procedure and still have problems. Cannot use my windows explorer without getting the message
    "PhoneBrowser.dll...Fatal Error" which locks my system until I go to task manager and shut down the non responding program. The same also happens while using the "Open" link on internet explorer. Also happens when highlighting various icons or programs on my hard drives.

    Have tried all things suggested but still have the problems, have attached all
    log files requested....please advise a possible solution.
    View attachment bdscan.txt

    View attachment newfiles.txt

    View attachment runkeys.txt
     
    dubai97, Oct 14, 2007
    #1
  2. dubai97

    dubai97 Private E-2

    Attached are my other scan log files
     

    Attached Files:

    dubai97, Oct 14, 2007
    #2
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are running windows xp sp1 ----when you are clean you need to install sp2!!
    You have no java installed!!
    Please install:
    Java Runtime 6

    YOu read your Bitdefender log?
    It is almost all from E-mails!! Probably from attachments that you have opened from persons who are infected.

    Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    After clicking fix, exit HJT.

    Now download The Avenger by Swandog469, and save it to your Desktop.

    * Extract avenger.exe from the Zip file and save it to your desktop
    * Run avenger.exe by double-clicking on it.
    * Check the 'Input script manually' box.
    * Click on the magnifying glass icon.
    * Copy everything in the Quote box below, and paste it in the box that opens:

    * Now click the 'Done' button.
    * Click on the traffic light icon and OK the prompt.
    * You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt

    Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

    NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

    * Double-click ATF-Cleaner.exe to run the program.
    * Under Main choose: Select All
    * Click the Empty Selected button.

    If you use Firefox browser

    * Click Firefox at the top and choose: Select All
    * Click the Empty Selected button.
    o NOTE: If you would like to keep your saved passwords, please click No at the prompt.

    If you use Opera browser

    * Click Opera at the top and choose: Select All
    * Click the Empty Selected button.
    o NOTE: If you would like to keep your saved passwords, please click No at the prompt.

    Click Exit on the Main ATF Cleaner menu to close the program.

    Attach new logs for:
    ShowNew
    GetRunKey
    HJT
    Avenger
     
    TimW, Oct 14, 2007
    #3
  4. dubai97

    dubai97 Private E-2

    Tim....many thanks for the assistance and it has helped quite a bit.
    I have attached the new files for your review, the avenger file was
    totally empty so didnt attach it. I installed java and sp2 as you advised.

    Still have one folder called "pc suite" on my computer that every time
    I click or key onto it I get the "fatal error" message that ties my cpu
    up at 100%, task manager will list either explorer or pc suite folder as
    not responding, when I end the application all returns to normal.

    Ccleaner even locks up when I try to delete this folder....any ideas?

    Thanks again,
    Gregg
     

    Attached Files:

    dubai97, Oct 16, 2007
    #4
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Can you tell me what this is: AnGuest Pro?

    Is the PC suite folder on your desktop or in the program files?

    Give me the exact path to it.

    Also:
    Use windows explorer to find and delete....
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Internet Explorer\iexplore.exe

    If you are unable to delete them:

    * Run avenger.exe by double-clicking on it.
    * Check the 'Input script manually' box.
    * Click on the magnifying glass icon.
    * Copy everything in the Quote box below, and paste it in the box that opens:
    * Now click the 'Done' button.
    * Click on the traffic light icon and OK the prompt.
    * You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt
    Note that you can add the PC suite folder as long as you do the following:
    "Folders to delete:" ---> without the quotes
    C:\desktop\PC suite ---> or what ever the path is!

    Attach new logs for:
    Avenger
    HJT
     
    TimW, Oct 16, 2007
    #5
  6. dubai97

    dubai97 Private E-2

    Tim,
    I live in Dubai and under an arabic proxy server where way too many sites
    are blocked, so AnGuest Pro is supposed to be a way to surf annoymous by
    locating different proxies to use, but I havent really had much luck with it.
    Do you have any suggestions about this?

    The PC Suite that I refer to is a systems folder and locks up everytime I click
    of highlight the folder. when I bring up "my computer" it shows both my hard drives, my dvd drive and the folder called PC Suite....dont know how to locate it otherwise. Any suggestions?

    I deleted the 2 files you said by using Avenger, however after robooting my internet exploere was gone. Tried to reinstall from "add components" but nothing happened, had to do a systems restore to get my explorer back.
    So now I will delete only the 1st file listed below, will post the files shortly.

    Thanks...
     

    Attached Files:

    dubai97, Oct 18, 2007
    #6
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You have a Nokia Phone?

    Can you go to add/remove programs and uninstall:
    Nokia PC Suite ?

    Then try reinstalling ...

    Is everything running OK?

    As to proxy servers ....there are many, but I don't have any personal experience.

    You could post in the software section for that.:)
     
    TimW, Oct 18, 2007
    #7
  8. dubai97

    dubai97 Private E-2

    Tim, PC Suite does not appear in "add/remove programs" and I cant find another way to uninstall it. Have tried to reinstall and uninstall using the original disk but cannot.

    My machine is better but still locks cause of pc suite.

    Any idea on how to locate this systems folder and delete it?
     
    dubai97, Oct 18, 2007
    #8
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Try looking in CCleaner ....under tools....
     
    TimW, Oct 18, 2007
    #9

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