Plz Help: IE7.0 Freezes w/ Error Message

Discussion in 'Malware Help (A Specialist Will Reply)' started by jdp2012, Dec 7, 2007.

  1. jdp2012

    jdp2012 Private E-2

    Hi, I've tried everything I know to try and fix this problem, including your suggestions for running specific programs for cleaning/fixing. None have helped.

    The Environment: WindowsXP Prof.Sp2, AMD Athlon 64 Proc 3800+, IE7.0, 2GRam, Firewall = CA Security Center w/ CA Anti-Virus, CA nti-Spyware & CA Anti-Spam (and other antispyware programs trying to eliminate this problem)

    The Problem Symptoms: IE7.0 freezes after only one, two or sometimes three pages are opened at the same time, or so it seems. I get the error message, "Internet Explorer has encountered a problem and needs to close. We are sorry ... If you were in the middle of something ... and etc." During this time, the IE page that failed is usually a white blank page and the cursor, when placed on the page is a hanging hour glass. When I click on "Don't Sent" it will eventually close the application. Sometimes I go into Task Manager and close the dumprep.exe file just to speed things up. I've recently installed a free version of Skype and Surfulator. This problem doesn't occur sometimes. It occurs every time I try to use IE7.0. I'm in "normal" start up mode at this time.

    What I've Done To Resolve The Problem Thus Far: I've run Spy-botSD, Ad-Aware, Registry Mechanic, Spyware Doctor, StopZilla, my CA Anti-Virus, AVG, Sophos Anti-Rootkit, Spyhunter, SuperAntiSpyware, Windows Defender, and Track Eraser Pro. (Yes, I purchased several of those just for this problem.) I've run your suggested combofix, CCleaner, & MGTools. I've reviewed my HJT file, but am not a computer diagnostician and am not clear on everything in the HJT file. Additionally, I've uninstalled and reinstalled IE7.0. I've uninstalled it again and then installed my original version of IE 6.X (.5 I think) and it still occurred. I upgraded then to IE7.0 and it still occurs. I ran the latest upgrade to JAVA VM. I was behind one version. There may have been a few other things that I've tried, but that is the most of it. I am presently using Mozilla FireFox as my browser which is how I am able to type this in and send it. I've now got more antispyware than can be run at the same time, but perhaps running scans with each of them occasionally will help to prevent a reoccurance of something like this. Thanks for any assistance in advance. Here are my log files:
     

    Attached Files:

    Last edited by a moderator: Dec 7, 2007
    jdp2012, Dec 7, 2007
    #1
  2. jdp2012

    jdp2012 Private E-2

    I should have mentioned that I already followed the instructions on the "Read & Run Me First" thread, except for running all the programs in the "Special Removal Procedures" because I do not have a name for the virus/trojan/worm/etc., assuming it is one of those. It was thru "R&RMF" that I found and ran combofix.exe and MGtools.exe. I was already familiar with Spybot & AVG and have used them for years. It was after doing all the items in "R&RMF" that I produced the HJT and combofix logs.
     
    jdp2012, Dec 7, 2007
    #2
  3. jdp2012

    jdp2012 Private E-2

    I may have just discovered my problem. There was an IE add-on that I had not turned off that is from Skype. It seems that when this add-on is disabled, I do not have the problem. What a frickin' hassle. I know I mentioned that I had recently downloaded Skype and Surfulator, so I should have connected the problem to one of them. Oh well, wasted time and late nights are nothing new. Thanks for your responses and for reading this thread. Now, I'm not sure what to do about the Skype issue. I will start by un-installing Skype and re-installing it and see if that works. If not, I will get in touch with Skype. However, if anyone wants to spend time looking over my log files to see what I might be able to clean up, please do so. I'd be very interested in knowing if I've got other problems that might be cleaned up. Thx
     
    jdp2012, Dec 7, 2007
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    We did not ask for inline logs.

    Run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this
     
    TimW, Dec 7, 2007
    #4
  5. jdp2012

    jdp2012 Private E-2

    Yes, I realize that now, thank you. My apologies for the inline logs. I will attach them as attachments next time. jdp
     
    jdp2012, Dec 8, 2007
    #5
  6. jdp2012

    jdp2012 Private E-2

    Thanks TimW. Here is my attached MGlogs.zip file.
     

    Attached Files:

    jdp2012, Dec 8, 2007
    #6
  7. jdp2012

    jdp2012 Private E-2

    Here are the other two. They would not attach as one zipped file. I don't know why. Tried it 3 times and it would not "upload". Thx
     

    Attached Files:

    jdp2012, Dec 8, 2007
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs look clean. You may uninstall any programs we had you download (including CounterSpy, etc).

    If you are not having any other malware problems, it is time to do our final steps:

    1. If we used Pocket Killbox during your cleanup, do the below
    * Run Pocket Killbox and select File, Cleanup, Delete All Backups
    2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
    3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
    4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
    5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
    7. If we had you run Avenger, you can delete all files related to Avenger now.
    8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete C:\MGlogs.zip
    10. If you are running Windows XP or Windows ME, do the below:
    * go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    * Then reboot and Enable System Restore to create a new clean Restore Point.

    9. After doing the above, you should work thru the below link:
    * How to Protect yourself from malware!
     
    TimW, Dec 9, 2007
    #8
  9. jdp2012

    jdp2012 Private E-2

    Thank you Tim. I am still getting spurious shutdowns of IE7.0, but it is no longer as often. But, I've got another few things to try now having run across someone yesterday that works in the computer support business. So, I will try these before reposting to this site as a software problem and not a malware problem if it continues to happen. jdp
     
    jdp2012, Dec 9, 2007
    #9
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You might want to try reverting to IE6 ....also remove all IE7 toolbars and add-ons to see if the problem continues. But this may best be addressed in the software section. :)
     
    TimW, Dec 10, 2007
    #10

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