Plz HELP! New Spywareblaster-delete file failed:code 5,access denied???

Hey Everyone :*)

I need some help please. I just ran my current 3.2 Spywareblaster and it said a new update was avail. So, I followed ALL instructions by disabling all protection in that database, then deleting the software completly in the Control Panel and then went to the download link to download the 3.3 update. Well, it got halfway through and then gave me the error message that the: DELETE FILE FAILED: CODE 5, ACCESS DENIED. Then it gave me the option to ABORT, RETRY, OR IGNORE but Spywareblaster stated that IGNORE was NOT recommended. I tried to *RETRY* several times to no avail. So, I went back to control panel to make sure everything was deleted and it was and tried again to download it and got the SAME error.

Is there ANY way someone out there could please help me??? I would certainly appreciate it.

As an FYI, I'm also running Spybot Search & Destroy, AdAware SE, and Trend Micro PC-cillan Internet Security 2005 (which firewall is included in package). I had that previously however, when I originally downloaded the Spyware 3.2 and had NO problems so I don't think that or any of the above are causing this error. I'm really concerned & worried because I really love & rely on this product.

Thanks a bunch and I look forward to hearing from someone!! Have a great afternoon

 

Uninstall all previous version, reboot and do a clean install. See the thread below as another user had the same problem.

Good Luck


http://forums.majorgeeks.com/showthread.php?t=57368