Pop-Up Hell

Discussion in 'Malware Help (A Specialist Will Reply)' started by spedangel, Feb 28, 2006.

  1. spedangel

    spedangel Private E-2

    I have been living with Pop-Ups for the last 4 months or so. Around October I downloaded a bad file (no idea what it was but I did it), and ended up with Pop-Up attacks whenever I would visit a webpage. Just being connected didn't create pop-ups, not signing onto a messaging program or checking email, but only when I directly connected to an internet website.

    I tried everything, I ran every program I could get my hands on, narrowed it down to a few possible sources including WildTangent, ISTBar, and OrbitExplorer. I then followed step-by-step instructions to remove these programs from my computer including the HPKey Registry's etc.

    Nothing helped.

    My solution?

    "Work Offline" Mode in IE and use Firefox.

    Sure, it works, but it's a pain in the butt to check my email or run MSN since I have to Work Online first and then immediately Work Offline once I connect.

    I'm desperate. Please, can anyone help me? I have followed all of the step-by-step instructions you listed on the "Read Before Asking For Help" thread.

    Thank you in advance!

    --SpedAngel
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Majorgeeks!

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

    - Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

    Make sure you check version numbers and get all updates.

    - Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


    After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

    Downloading, Installing, and Running HijackThis


    When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)
    • Bitdefender
    • Panda Scan
    • HijackThis
    .
     
  3. spedangel

    spedangel Private E-2

    Okay so I had done all those things 2 months ago but must have deleted all my log files, blah.

    Redid everything this afternoon (took about 6 hours) and here's my info...

    By the way--the pop ups are still occuring and the various Cookies found later in the disinfection process were due to having to click on links to proceed with the IE browser clients.

    Windows Malicious Software Removal found no problems

    Spybot Search and Destroy found: WildTangent, Hyperlinker, MiniBug, Windows Security Center.AntivVirusDisableNotify, Windows Security Center.FirewallDisableNotify, Windows Security Center.UpdateDisableNotify

    AdAware found: MRU List, Adintelligence.AproposToolbar (could not remove C:\WINDOWS\system32\ntipsvcs.dll)

    Defender did not detect anything.

    Am attaching Bitdefender, Panda Activescan, and HijackThis log files.

    Thanks in advance!

    --SpedAngel
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please read and follow step 7 completely. You installed HJT exactly where we request that it not be installed. You have it here:

    C:\Documents and Settings\Owner\Desktop\FixMe\hijackthis\HijackThis.exe

    Your log shows no real malware issues but you should fix the below two lines:

    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

    You are running without a firewall. You need to install one. You will find this thread useful:
    How to Protect yourself from malware!


    As far as your popups! Exactly when do they occur? What do they say? What URL (if any) is shown? The (firewall may help)?

    I would also suggest you run the below steps and attach the requested logs.

    AproposMedia Fix

    Running Spy Sweeper
     
  5. spedangel

    spedangel Private E-2

    As far as the HijackThis installation location, oops? I read every other line, so I'm sorry I missed the all important one. Should I rerun the program from the proper location?

    What exactly do I need to do to fix those two lines that you listed? I don't know this off of the top of my head.

    I receive pop-ups on IE that are relevant to whatever searches I am currently doing, such as when I was running the Anti-Virus type webpages, the ads were Anti-Virus related, or else said "Search Inqwire" at the top. They often are related to vacation types if I'm looking at a hotel or something, and have searched Google for Poker just to see if I get related pop-ups, which I do. I don't know the URLs for these sites because they are in pop-up form.

    Please, what else can I look for? I will run the two programs you listed but other than that, there is obviously something big on my computer which has been undetected by various programs. I really would like to fix this but I will not be able to reformat my hard drive for another 3 months so I want to find a solution if at all possible.

    Thank you for your time.

    --SpedAngel
     
  6. spedangel

    spedangel Private E-2

    Btw am not sure if I need to say this but since I replied before running the scans, my apologies. Have finished the first one and will start the second momentarily. Will post all files together, and will re-run HijackThis properly.

    I also wanted to mention that my System Restore function has not worked since whatever this is has happened, if that helps at all.

    Spy Sweeper found a lot so I am hoping the problem may be resolved soon.

    Thanks for your time, I'll post again in a little bit.

    --SpedAngel
     
  7. spedangel

    spedangel Private E-2

    Crap am posting again, sorry, I just went to turn the Firewall back on and it will not let me. This is a problem I noticed a long time ago but had forgotten about. What should I do about this? (I connect on a school server which has a firewall of it's own which is why I haven't been bothered about not having it on, but I understand the risks I'm taking.)

    --SpedAngel
     
  8. spedangel

    spedangel Private E-2

    Okay, I ran both tests now, and redid the Hijack thing 100% properly, unchecking all of the start-up files under msconfig, so that should be more helpful this time.

    With the Spy Sweeper, it labelled the "apropos" file as being Adware and that was it, until it got into the D:\ drive and decided the entire backup recovery section were bad files. After 4 hours of waiting for it to finish I just quit out. Sorry. Here's the info from that:

    Your Sweep Options indicate the following will be swept:
    Drives: C: D:
    Also sweeping: Memory, Cookies, Registry
    Adware found: apropos
    System Monitor found: potentially rootkit-masked files
    d:\hp\patches\43ww3own\files\up\recguard.exe (2656 files later I quit)

    IF that area is a hotbed of potential problems, let me know, but my research on it revealed they are usual back-up files so... I'm not 100% sure on that. Sorry.

    The other two ran fine, and am attaching those. (I fixed the two lines from HijackThis by rerunning HijackThis and selecting those two to be "fixed".)

    The Pop-Ups are still there--one just came up. So there is still a problem.

    --SpedAngel
     

    Attached Files:

  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Run Aproposfix again and then reboot the PC. Then attach a new log. Notice your first one indicated it fix a load or stuff. I want to see if it found anymore. Is there any change now with popups.

    Not, if you were referring to enabling the Windows firewall, it is not a reall firewall and does not provide adequate protection. Read the How to protect link I gave you (see step 3).
     
  10. spedangel

    spedangel Private E-2

    I will run Apropos again in a little while but just to clarify, I ran all of those programs and I still have pop-ups, even after running Apropos. The problem was not solved with it, and while I will still try, I doubt my rebooting and re-running Apropos is going to fix it.

    Thanks!

    --SpedAngel
     
  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Not saying it will but sometimes various aspects of malware do not get totally cleaned up until after a reboot. For example some tools (even SpySweeper) have to put things into a Pending Operations queue and they are only removed after a reboot occurs.

    Also see if you can configure SpySweeper to only scan drive C and get a full report this time. Since you stopped it during the scan, it never got to the FIX point of its scan.
     
    Last edited: Mar 1, 2006
  12. spedangel

    spedangel Private E-2

    Okay, am attaching new Apropos file but it only detected/fixed one thing.

    When I ran SpySweeper, it only listed "Apropos" as a potential problem, out of 130,000+ files. I kept checking the "Problems" and "Traces" box and it was only 1 file, identified as "Apropos" that was on the thing all the way up until it reached the D:\ drive. I'd prefer not to rerun it because it took about 2 hours to get that far but I can try if necessary.

    Thanks. There is still no change in pop-ups.

    --SpedAngel
     

    Attached Files:

    • log.txt
      File size:
      417 bytes
      Views:
      1
  13. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    AproposFix was clean this time! That is what I was expecting to see.

    If you want to get your popup problems fix, the only thing we can do is run additional scans. You logs are not showing any problems that are apparent. Thus something is hiding deeper and the only way to find them is with other scanners. I still suggest running SpySweeper only on drive C and letting it complete so that it can hopefully fix whatever it is finding.

    Based on some of your previous information it does not sound like you have popup true popup problems. Since they are so related to searches you are doing, it could be due to some software you installed.

    Do the popups ever occur when not online?
    Do they occur in safe mode?
     
  14. spedangel

    spedangel Private E-2

    I feel like I'm sitting on a ticking time bomb that will explode at any second...

    ...but for now, it has not.

    The Pop-Ups are not occurring at this time. I am very surprised. I did all of my tests, going to Google and searching for "poker" "travel" "virus scanner" and none of them produced any pop-ups. I even clicked on multiple links for the search results, nothing.

    I thank you for your assistance, but still am in disbelief the problem is fixed. I'll contact you again if there are any more pop-ups. Sorry if I don't sound grateful but after running a million tests over 5 months, it's hard to believe running two more did the trick and that every other scanner missed it for all this time. But if it's true, I will be very happy! :D

    Thank you for all of your help! I'll update this later if I still have no pop-ups in a few days. And if they come back, you know I'll be back. ;)

    --SpedAngel
     
  15. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome!

    You have to realize that malware can return at any time and start causing problems again. To help reduce that risk, you should follow all the steps in the below:

    How to Protect yourself from malware!
     

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