Pop-ups and Redirects in Firefox and Chrome

Discussion in 'Malware Help (A Specialist Will Reply)' started by rposs, Jan 19, 2013.

  1. rposs

    rposs Private E-2

    I am getting periodic pop-ups and redirects in both Firefox and Chrome. As far as I can tell the pop-ups only occur on certain websites, there is a regularity to their appearance - but I know this is occurring locally as some of these websites don't carry adverts. I also get redirects to various website such as eBay.

    I ran through the Malware removal guide which didn't solve the problem, but have attached logfiles below. Would be grateful for any help
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Files/folders tab and locate these detections:

    • [ZeroAccess][FILE] Desktop.ini : C:\Windows\Assembly\GAC_32\Desktop.ini --> FOUND
      [ZeroAccess][FILE] Desktop.ini : C:\Windows\Assembly\GAC_64\Desktop.ini --> FOUND
    Place a checkmark each of these items, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Do not reboot your computer yet.

    Now re-run Hitman and remove what it found.

    Reboot and rescan with both RogueKiller and Hitman and attach those new logs as well.
     
  3. rposs

    rposs Private E-2

    Thanks for the help
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good. What issues are you still having, if any?
     
  5. rposs

    rposs Private E-2

    Think that's solved it, Thanks!
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link
    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     

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