Pop-ups and SpySpotter

Discussion in 'Malware Help (A Specialist Will Reply)' started by evilevets, Aug 26, 2005.

  1. evilevets

    evilevets Sergeant Major

    Machine constantly gets pop-ups in IE.

    Ran thru the "Read Me First" thread. Only trouble was that I couldn't run the online scans- BitDefender/RAV in Safe Mode. They had to be done in regular mode. RAV found nothing, Bitdefender found about eight items, all of which it seemed to take care of.

    The other thing is SpySpotter is installed, and cannot be removed through Add/Remove programs. It generates a message saying "Cannot open INSTALL.LOG" or something similar. There are also a few other suspect programs that appear in Add/Remove Programs that upon attempting to uninstall, generate the very same message.

    System is Win2K, SP4.


    Thanks in advance,

    -Steve
     
  2. evilevets

    evilevets Sergeant Major

    In addition, Spybot continually detects but cannot remove WildTangent. It reports that it has fixed it, but it re-appears upon subsequent scan.

    WildTangent does not appear under Add/Remove Programs.


    Thanks again,

    -Steve
     
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I would suggest reinstalling SpySpotter and then trying to uninstall it using the Add/Remove programs method. This may or may not work. Try that first. You definitely do not want it on your PC.

    After that, continue with the below:


    - Download HijackThis 1.99.1

    - Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    - Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

    - Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    - Run HijackThis and save your log file.

    - Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).
     
  4. evilevets

    evilevets Sergeant Major

    Here is the HJT log.

    I can't seem to find the original installation for SpySpotter.


    Thanks again,

    -Steve
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay let's continue with what we can see in your log.


    Also download HOSTER and then follow the below steps.
    • Unzip Hoster to a convenient folder such as C:\Hoster
    • Run Hoster.exe, click Restore Original Hosts and then click OK.
    • Click the X to exit the program
    Some of the below entries (the O1 Hosts lines) may not be found if running Hoster worked okay.

    If you are using WinXP or WinMe, make sure you have system restore disabled (per the tutorial).
    For all OS types, make sure viewing of hidden files is enabled (per the tutorial).

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm
    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\SYSTEM\Userinit.exe
    O1 - Hosts: nt.getElementById('myScript').src = "";
    O1 - Hosts: lementById('myScript').src = Url;
    O1 - Hosts: }
    O1 - Hosts: + "', 0, '" + Repeat + "')", Timeout);
    O1 - Hosts: }
    O1 - Hosts: }
    O2 - BHO: (no name) - {0007522A-2297-43C1-8EB1-C90B0FF20DA5} - (no file)
    O2 - BHO: SpamBlockerUtility - {74CC49F7-EB32-4A08-B204-948962A6E3DB} - C:\Program Files\SpamBlockerUtility\Bin\4.6.1.0\SbHostIE.dll
    O3 - Toolbar: (no name) - {A422A609-906F-7257-FD37-A7F177260595} - (no file)
    O3 - Toolbar: SpamBlockerUtility - {74CC49F7-EB32-4A08-B204-948962A6E3DB} - C:\Program Files\SpamBlockerUtility\Bin\4.6.1.0\SbHostIE.dll
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
    O15 - Trusted Zone: http://*.msn.com (HKLM)

    After clicking Fix, exit HJT.

    Now we need to Reset Web Settings:
    1) If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
    2) Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
    3) If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.
    Now reboot in normal mode and post a new HJT log. And tell us how things are working.
     
  6. evilevets

    evilevets Sergeant Major

    Thanks. Ran Hoster, ran HJT and followed your instructions. Reset web settings and rebooted.

    Here is a new HJT log.



    Thanks again,

    -Steve
     

    Attached Files:

  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Looks clean! I'm surprised that I do not see Majorgeeks as your home page though. Did you just choose to leave the system default instead?

    You forgot to tell me how things are working.
     
  8. evilevets

    evilevets Sergeant Major

    Things seem OK now. Ran Spybot again and it is no longer reporting WildTangent, and there seem to be no pop-ups.

    Still got that SpySpotter, though. It appears somewhat dormant though. Doesn't autorun or anything. Is there any other means of safely deleting it since the uninstaller won't work. If I just delete C:\Program Files\Spyspotter, what else would I need to do?

    Also, everything I've done thus far has been while logged on as Administrator. ny viruses, malware, spyware detected and removed are now gone completely, right? I shouldn't need to do this entire process for every other user-profile, right? I guess if I log on as another user, and there are no pop-ups, it's OK.


    Thanks again,

    -Steve
     
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes you can delete the C:\Program Files\Spyspotter folder

    But to get it out of Add/Remove programs we need to know the exact spelling of name that is used for it in the registry.

    It may be as simple as doing the below if I have the name right:

    Copy the contents of the below Quote Box to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fixSS.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.) Then double-click on the fixSS.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to Add in to the registry, say yes

     

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