Pop-ups, Firefox acting strange and rootkits

Discussion in 'Malware Help (A Specialist Will Reply)' started by Awesomebob, Nov 3, 2010.

  1. Awesomebob

    Awesomebob Private E-2

    After foolishly downloading a utility for WoW from a less than reputable site, I infected myself. It came in .exe form and after executing the program, I got an error and my computer shut down.

    After rebooting, I had a bunch of problems:
    When trying to open firefox, I'll get the waiting icon and then nothing. Opening the task manager will reveal a FF process running between 2200k and 2700k.

    When finally getting FF to open, I will get random pop-ups (actually opens a new tab). I have no idea what's on these pages, as I run "No Script" and refuse to allow anything on the new page.

    After the incident I ran every program I had to try and fix everything. A lot of stuff got cleaned up, but the above problems still persist. Running an AVG rootkit scan reveals 28 rootkits that I can't remove (AVG says they're hidden).

    Due to being a WoW player, I have not logged in since this happened, as I believe this is an authentication hack (something used to allow a hacker to get past my authenticator) and don't feel my account is safe if I use it.

    Formatting is a last resort.

    Thank you very much, and I hope I provided enough information.
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Tell me if running this helps?

    Go to TDSSKiller and Download TDSSKiller.zip to your Desktop

    • Extract its contents to your Desktop so that you have TDSSKiller.exe directly on your Desktop and not in any subfolder of the Desktop.
    • Now double click the TDSSkiller.exe file to run it ( if using Vista or Windows 7 do not double click on it but rather, right click and select Run As Administrartor.
    • Allow the application to run and a window will open showing that it is TDSSkiller from Kaspersky
    • Click Start scan
    • It will run rather quickly and will notify you of whether anything is found or not.
    • Follow the instructions to delete/quarantine if asks you what to do when if finds something.
    Whether an infection is found or not, a log file should be created on your C: drive ( or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )

    Reviewing your logs now and will respond again with a fix as soon as possible.
     
  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    How did you get on with TDSSKiller?

    Can you attach a log or show me with a screenshot, or note down what it is finding and where?

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix exit HJT.

    Delete this folder
    • C:\Windows\45235788142C44BE8A4DDDE9A84492E5.TMP
     
  4. Awesomebob

    Awesomebob Private E-2

    Ran TDSSKiller follwed by AVG (to get a screen-shot) then MGTools\Analyze as instructed. Logs and screen shot attached.

    Looks like that did it, AVG scan came up clean. HJT scan revealed what you said it would, and I deleted that.

    Waiting for further instructions.

    Thanks you for all the help.
     

    Attached Files:

  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.
     
  6. Awesomebob

    Awesomebob Private E-2

    Here's the new set of logs.
     

    Attached Files:

  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    What malware issues are you still having, if any?
     
  8. Awesomebob

    Awesomebob Private E-2

    As of right now: None. I do believe the TDSSKiller fixed my problem. Firefox has acted normal since running it and HJT this morning. No "pop-up" tabs and the first time I click the icon in my task bar, it opens right up. No more 2200 - 2700k firefoxes in the running processes. I just posted this recent log because I was asked to.
     
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes, I have looked at your last attachment and am not seeing any malware issues. If you are not having any further malware issues, we can do the final cleanup:

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:




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  10. Awesomebob

    Awesomebob Private E-2

    Thank you for all your support.
     
  11. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You're most welcome. :)
     

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