Possible Keylogger On Computer

Discussion in 'Malware Help (A Specialist Will Reply)' started by jkman, Jun 21, 2016.

  1. jkman

    jkman Private E-2

    Hi majorgeeks. My credit card info and email have been compromised i found out earlier today. I ran the read and run me first. Malwarebytes and tdss killer didn't find anything. Hitman found malware. I uploaded the logs below. My computer is barely a month old and I haven't gone to any suspicious sites that I know of. I'd really appreciate the help. Thank you.
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Have you informed the bank of this? And changed all your passwords from a clean computer? I'll review the logs now...
     
  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    What Hitman found is okay, you can let it remove the Potential Unwanted Program though.
    Other than that, your logs are all clean :)


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    7. After doing the above, you should work thru the below link:
     
  4. jkman

    jkman Private E-2

    Thank you for the response. I have notified the bank and changed the passwords from a clean pc. They were able to change the email on one of my games and bought a bunch of stuff with it. I don't know how they would have gotten access to my card or my email if it werent for a keylogger. Should I let hitman remove everything, or just the unwanted program? Am I safe? Should i reinstall to make sure?
     
  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You should let Hitman Pro remove only what I said to remove in my last post. :) This computer looks very clean to me, but I would understand if you wanted to format the machine and start afresh. Choice is yours, though.
     
  6. jkman

    jkman Private E-2

    Thank you So much for your help!
     
  7. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You are most welcome! Safe surfing!
     

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