Possible Malware Installation Results in CoCreateInstance failed Error

Hello,

I am having an issue with my computer that I would assume is being caused by malware. If it is not, I apologize.

Last night, I had trouble installing a game on my computer. I then noticed that I was unable to install any programs without an error message appearing. I would receive an error that said something along the lines of “CoCreateInstance failed; code XXXXXXXXXXXX. Class not registered.” whenever I tried. The newly installed programs would often fail to run if I tried to run them. I attempted to update my McAfee anti irus, but that also failed (an error appeared saying that “McAfee Common Framework returned error 80004002 @ 2”. I then tried to update and run Malwarebytes, but that failed as well (when it attempted to install the new version, the normal CoCreateInstance error appeared). I noticed that some of the things I was trying to install did not have shortcuts created in the start menu or on the desktop. Additionally, some shortcuts would not run if I double clicked on them (I have to go through the start menu or right click and select open). I am not sure when this problem started. I haven’t used this computer much since December 15th or so, and I don’t believe it began before then. Before starting your process, I uninstalled an out of date version of Java.

I use 32 bit Windows XP with Service Pack 3.

I skipped Step 5 (using CCleaner) because I was having trouble with icons not appearing on the desktop or start menu (not sure if this is what the warning meant, but figured better safe than sorry).

Tried to install Malwarebytes. I received the following error: “CoCreateInstance failed; code 0x80040154. Class not registered.” At that point a window popped up with the heading “Data Execution Prevention - Microsoft Windows.” It informed me that it would be closing Windows Explorer in order to protect against damages from security threats. After clicking through the prompts, the “CoCreate...” error appeared again ~4 more times. Upon clicking “Finish” (and attempting to run Malwarebyes), the following error occured “Runtime error ‘372’: Failed to load control ‘WebBrowser’ from ieframe.dll. Your version of ieframe.dll may be outdated. Make sure you are using the version of the control that was provided with your application.” I then received the same error and the computer appeared to lock up a bit. After ~15 minutes, I used task manager to restart the computer. I then skipped the Malwarebytes portion of the process and moved onto TDSSkiller.

After finishing the steps, my problems have persisted. I have attached the relevant log files. Thank you for your time and help.