Possible Malware Problems

Discussion in 'Malware Help (A Specialist Will Reply)' started by Jaime6239, Feb 8, 2013.

  1. Jaime6239

    Jaime6239 Private E-2

    I'm having a few problems with my PC, a Dell Inspiron 6000 running Windows XP 32-bit.

    In general, it's running slow (I have over 17GB free out of 70GB), but it also has some random glitches. The one that makes me most suspect malware is that my browser (both IE and Firefox) closes when I try to access certain anti-malware related sites (such as sourceforge.net/projects/hjt, the first site I noticed the problem with, as well as others), or I'll get a page not found error (this happens for other, non-malware-related sites too, despite internet connection apparently being fine for most sites).

    In addition, the system's started having "serious errors" that cause it to close to a blue screen with a warning message. I restart and things are fine, but it's been happening more and more often and I can't seem to associate it with any one activity (the most recent instance was while running Symantec's fixTDSS following "Fixing Google Redirection/Hijacking Problems" procedure; upon reboot, fixTDSS ran fine).

    On a side note to be thorough, although it's probably not malware related, I also am having trouble uninstalling (or at least getting off of my Add or Remove Programs List) "My Way Search Assistant" and "Need2Find Bar"; I get the error message
    "RUNDLL
    Error loading C:\PROGRA~1\MyWaySA\SrchAsDe\1.bin\desrcas.dll
    The specified module cannot be found".

    I've been having some issues for a while, but only really started paying attention the last month or so when I started trying to clean up the system to speed it up (uninstalling unwanted programs & reducing the number of programs that launch at start up). Years ago I used to run Kazaa a lot and have no idea what else I may have inadvertantly done.

    Attached are my logs from the Malware Removal Guide procedure. TDSSKiller found no threats; also including MBRCheck log from Fixing Google Redirection/Hijacking Problems procedure. Any guidance as to what my problem might be would be greatly appreciated!
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!


    Uninstall the below very old versions of software:
    Java(TM) 6 Update 3
    Java(TM) 6 Update 31
    Java(TM) 6 Update 7
    Now install the current version of Sun Java from: Sun Java Runtime Environment

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O18 - Filter hijack: text/html - {2AB289AE-4B90-4281-B2AE-1F4BB034B647} - (no file)

    After clicking Fix, exit HJT.

    Please download OTM by Old Timer and save it to your Desktop.
    • Run it by double clicking on it (Note: if using Vista, Win7, or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
     
    :Files
    C:\PROGRA~1\MyWaySA
    C:\PROGRA~1\NEED2F~1
    C:\Documents and Settings\Kait\Local Settings\Temp\*.*
     
    :Reg
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{78D944D7-A97B-4004-AB0A-B5AD06839940}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MyWaySearchAssistantDE]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Need2FindBar Uninstall]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF]
    [-HKEY_USERS\S-1-5-21-3219139054-4160308124-2858024503-1007\Software\Ask.com]
    [-HKEY_USERS\S-1-5-21-3219139054-4160308124-2858024503-1007\Software\AskToolbar]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.txt log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  3. Jaime6239

    Jaime6239 Private E-2

    Thanks for the assistance!

    I updated Java with no problems.

    When I ran HJT, the O18 entry didn't get fixed--it didn't give me an error message or anything when I tried to fix it but on scanning again it was still there.

    The Need2Find Bar entry in Add/Remove Programs is gone; the My Way search bar entry is still there, but no longer gives the option to uninstall, so whatever that means.

    Still having trouble with the browser closing/getting error messages, and had another forced system shut down shortly after the reboot after running OTM (failed after I closed the report in Notepad and tried to open IE).

    Attached are the requested logs; thanks again for your help!
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Where are you seeing this? There is nothing showing in your logs for it.

    This may be an issue for the Software Forum as it does not appear to be due to malware. The stuff we removed is insignificant adware/junkware.
     

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