Possible trojan

Discussion in 'Malware Help (A Specialist Will Reply)' started by livekarl, Jan 27, 2014.

  1. livekarl

    livekarl Private E-2

    First I want to thank you in advance for any help you may be able to afford me. I'll try to be succinct, Relatively new computer running windows 8 Had a strange call, guy from some support co. told me I had errors on my 'puter he was from the Indian subcontinent I believe. Though skeptical I went along for a bit and eventually he showed me a file on my computer saying "trojan" at this point I said we are done I am not comfortable with this and terminated the session. I wish I could tell you where this file was but it seemed strange that it said trojan. Thinking I had really screwed up this time I immediately went to the "remove malware" and ran all of the programs and have saved all the logs. but not once have I seen any thing indicating that an actual virus is present, I think I was scammed and I am afraid that they may have put something on my computer w/o my knowledge. but what I have no Idea. I'll attach all logs as instructed. I hope it is a false alarm. Thanks Again LiveKarl
     

    Attached Files:

  2. livekarl

    livekarl Private E-2

    Hello one last thing I am not clear on should I be running these programs on all of the users on our machine, or as the administrator am I covered? thanks again!
     
  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    On whichever accounts there seem be affected. But all one at a time. This one has to be dealt with first.



    Uninstall the below:
    • 1ClickDownloader
    • DomaIQ
    • MixiDJ V5 Toolbar
    • Search Protect by conduit


    Re run Hitman and have it delete Potential Unwanted Programs.


    Download and run OTM.

    Download OTM by Old Timer and save it to your Desktop.


    Code:
    :Files
    C:\Documents and Settings\Karl  Blessing\Local Settings\Application Data\AskToolbar
    C:\Documents and Settings\Karl  Blessing\Local Settings\Application Data\Conduit
    C:\Documents and Settings\Karl  Blessing\Local Settings\Application Data\CRE
    C:\Documents and Settings\Karl  Blessing\Local Settings\Application Data\Ilivid Player
    C:\Documents and Settings\Karl  Blessing\Local Settings\Application Data\Supreme Savings
    C:\Documents and Settings\Karl  Blessing\Local Settings\Application Data\Updater19962
    C:\Documents and Settings\Karl  Blessing\Application Data\SearchProtect
    C:\Documents and Settings\Karl  Blessing\Local Settings\Application Data\MixiDJ_V5
    C:\Documents and Settings\Karl  Blessing\Local Settings\Application Data\Supreme Savings
    C:\Documents and Settings\Karl  Blessing\Local Settings\Application Data\Updater19962
    C:\Program Files\MixiDJ_V5
    C:\Program Files\SearchProtect
    C:\Program Files\DomaIQ Uninstaller
    
    :Commands
    [emptytemp]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it in your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.



    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.



    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  4. livekarl

    livekarl Private E-2

    Please excuse my ignorance, I do not recall seeing these programs"
    1ClickDownloader
    DomaIQ
    MixiDJ V5 Toolbar
    Search Protect by conduit, I'll try to remove, Any tips on removal? Thanks again. LiveKarl
     
  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Check control panel > uninstall a program.
    Same method as above. :)
     
  6. livekarl

    livekarl Private E-2

    First thank you for your help and patience, I'm always at work it seems and seldom have time to keep on the computer maintenance. I am thinking that things are good, but have no clue looking at the logs whether or not I am repaired. I hope you can assure me in that respect. Thanks Again, LiveKarl
     
  7. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi Livekarl,

    Look again at my post #3 now that you have uninstalled those programs and just continue on from the Hitman step onwards. :)
     
  8. livekarl

    livekarl Private E-2

    Thank You Kestrel, I am sorry I thought I had followed instructions here is the Hitman pro log, Thanks again, LiveKarl
     

    Attached Files:

  9. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi Livekarl,

    I said Hitman steps onwards. More to come after Hitman, check my post again, all the way through. Cheers.

    Kestrel13!
     

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