Possible Virus ??

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mattblue1, Jun 1, 2011.

  1. mattblue1

    mattblue1 Private E-2

    Hi all,

    My first post on the site and need some help please.....

    Details of my system

    OS Name Microsoft® Windows Vista™ Ultimate
    Version 6.0.6002 Service Pack 2 Build 6002
    System Manufacturer Dell Inc.
    System Model Dell DXP061
    System Type X86-based PC
    Processor Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz, 2394 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date Dell Inc. 2.5.3, 22/11/2007
    SMBIOS Version 2.3
    Installed Physical Memory (RAM) 4.00 GB
    Total Physical Memory 3.00 GB
    Available Physical Memory 752 MB
    Total Virtual Memory 6.19 GB
    Available Virtual Memory 2.57 GB
    Page File Space 3.29 GB


    Over the past few days my pc has become very slow, did my usual scans but then tried to do an update an found that it would not download, I then tried to do a windows update the windows logo appeared on the bottom right hand corner stayed at 0% then disappeared.

    I have also tried to do a system restore but both have failed.

    I carried out a sfc /scannowscan this morning and it all came back clear.

    Used cccleaner and malwarebyte last night, malwarebyte found four issues then deleted them.

    I rebooted thinking that all would be sorted but nothing ....still wont allow me to download anything :-(....

    My security is avast and comodo which I run along side each other.

    I have also carried out a a spybot scan with negative results.

    Any help please ?

    Could it possibly be a virus or missing driver/dll files ?

    Thanks

    Matt
     
    mattblue1, Jun 1, 2011
    #1
  2. mattblue1

    mattblue1 Private E-2

    I would post a hijack thread but I cant download the application and havent access to another pc to download it, is there anywhere I can just run this programme from with it pre downloaded ?

    Thanks
     
    mattblue1, Jun 1, 2011
    #2
  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Welcome to Major Geeks!

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
    ​
     
    Kestrel13!, Jun 1, 2011
    #3

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