Possibly having trouble with Malware - Logs attached

Discussion in 'Malware Help (A Specialist Will Reply)' started by Rob_ATL, Mar 12, 2009.

  1. Rob_ATL

    Rob_ATL Private E-2

    Hi,

    Thanks in advance for your time in reviewing my troubles and sorting through my attached logs.

    I am an avid internet surfer and often go to sites I probably shouldn't, I usually just use AVG free edition and Ad-Aware free edition to remove the spyware/malware I know I'm catching at the sites I visit (I would list the sites but they are probably inappropriate by the nature of their titles alone if you get my drift).

    Anyways, on Wednesday (03/11/2009), I went to run Ad-Aware and received this message (( System error: 1814 has occcured. Description: Could not login to service. Are you running this application as another user? Application terminates )). So the first thing I did was ran AVG 8.0, updated the program and ran a full virus sweep on my computer with the result of no viruses found and a few cookies removed. I then tried to run Ad-Aware again and still had the same error message as listed above. So I tried to un-install Ad-Aware and it freezes on un-install and gives this error message (( Error 1921. Service 'Lavasoft Ad-Aware Service' (aawservice) could not be stopped. Verify that you have sufficient privileges to stop system serrvices. )).

    So next I searched on Google for (( Ad-Aware error 1814 )) and thats where I found a link to this website and a recommeneded solution of deleting the file (( settings.aaw )) from the directory (( C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\ )). After I deleted the settings.aaw file; I was still getting the same system error 1814 as described above when attempting to run Ad-Aware, and the same error 1921 while trying to un-install Ad-Aware.

    After reading the Majorgeeks post some more it directed me to the Malaware Forums, I followed ALL the steps in the Malaware Forum post thread labeled (( READ & RUN ME FIRST. Malware Removal Guide )) thread and after performing ALL the directions, I still have the exact same problems with Ad-Aware as described above.

    In addition, I have now uninstalled all java applications and did not update with the newest ones as I don't have a need for these programs any more. I have uninstalled spybot search & destroy and I have uninstalled AVG free because the programs seem to be unable to remove spyware or viruses effectively. My computer now seems to stall when I boot it up after getting to the windows screen and there is a 3-4 min delay before it makes the windows noise and finishes loading. I also ran the windows registry cleaner from CClean in an attempt to improve the booting speed, but this had no noticeable effect. I am currently not surfing the web until this problem is resolved since I have no anti-virus software atm besides this site.

    Please find my logs attached as directed. If there is anything else I can do to help resolve this problem or provide more information let me know. Thanks again and in advance for your time in reviewing my troubles.

    -Regards, Rob_ATL
     

    Attached Files:

  2. Rob_ATL

    Rob_ATL Private E-2

    Attached MGlogs.zip as directed.
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    The cleaning procedure appears to have removed any malware you had. That malware could possibly have broken Ad-Aware. Ad-Aware however is not an effective program anymore. The SUPERAntiSpyware and Malwarebytes porgrams you downloaded while running the READ & RUN ME are much much much more effective than Ad-Aware. Thus I recommend you not worry about fixing Ad-Aware and just totally dump it by uninstalling it using the below program:

    Your Uninstaller! 2008


    Let me know if it does not uninstall it.


    There is one questionable file remaining on your PC. The below:
    Code:
    "C:\WINDOWS\"
    uciracev.dll  Jan  1 2009       30720  "uciracev.dll"
    
    I would like to get some more info on the uciracev.dll file. Right click Start and select Explore to bring up Windows Explorer. Use it to navigate to the C:\WINDOWS\ folder and find the file and right click on it and select Properties. Now see if there is a Version[ tab in the window. If so, select the Version tab and on the next window select each of the listed Item names (one at a time) to get more info about the file. The most important Item is the company name. If there is no Version tab, tell me that too.
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds