Possibly Malware, Possibly Not

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by wombat7477, Nov 27, 2011.

  1. wombat7477

    wombat7477 Private E-2

    My problem started when I tried to install the game client for the Star Wars Old Republic MMO. The installation failed when it tried to install Visual C++ 2008 Redistributable - x86 9.0.30729.17. The installation kept stalling around 90% with the following error:

    Error 1935. An error occurred during the installation of assembly 'MicrosoftVC90.MFCLOC.version="9.0.30729.1".publicKeyToken="1fc8b3b9a1e18e3b".processorArchitecture="x86".type="win32". Please refer to Help and Support for more information. HRESULT:0x800736FD

    I also found I could not uninstall any older/different versions of Visual C++; this would also stall and have to be killed manually. After trying a few different suggestions I found for that particular error on the internet, with no success, I approached Microsoft Windows Support. I was told:

    Adam: [8:39:30 AM] Let me inform you that your computer has been infected with the polymorphic virus due to which many of the system files and the registry keys associated with the Windows User profile service in your computer are damaged.
    [8:40:16 AM] Due to this the systems files are not able to interact correctly with the registry keys and are not able configure the Windows User due to which you are facing this issue.
    [8:40:37 AM] We need to repair all the system files and then reconfigure the system files with the associated registry keys. Then we need to manually reconfigure the Windows User to completely fix the issue.
    [8:41:11 AM] It would require around 30-40 minutes more for me to completely fix this issue.

    A virus? OK... might make sense. Then they informed me they'd need money to help me, so I politely declined :D

    Comodo found nothing, and the standard steps suggested here also seemed to find no infections. I'm beginning to think there was never an infection, but I just received poor/deceitful support. I have attached the logs anyway.

    If my problem turns out to be unrelated to malware as I suspect, any further suggestions would be welcome. FYI - I am running Windows 7 Home Premium 64bit. Let me know if any additional system specs would be helpful.
     

    Attached Files:

    wombat7477, Nov 27, 2011
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I'm not seeing any signs of infections, but let's do a couple more scans to dig a little deeper.


    Goto the below link and follow the instructions for running TDSSKiller from Kaspersky
    • Be sure to attach your log from TDSSKiller
    Now please also download MBRCheck to your desktop.

    See the download links under this icon http://forums.majorgeeks.com/chaslang/images/MGDownloadLoc.gif
    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...
    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
    • Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )
     
    chaslang, Nov 28, 2011
    #2
  3. wombat7477

    wombat7477 Private E-2

    Still looks like nothing found. Logs are attached
     

    Attached Files:

    wombat7477, Nov 28, 2011
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Correct. All are still clean. We can run additional scans if you wish, but it is not looking like you are really having any malware problems.
     
    chaslang, Nov 28, 2011
    #4
  5. wombat7477

    wombat7477 Private E-2

    Agreed. I'll look around to see if there's another subforum that might better help with this problem then. Thanks!
     
    wombat7477, Nov 29, 2011
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    Try the Software Forum >> Software

    Or or game specific issues, you can try Games
     
    chaslang, Nov 29, 2011
    #6

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