Potentially Malware

Discussion in 'Malware Help (A Specialist Will Reply)' started by FeatherTea, Sep 2, 2014.

  1. FeatherTea

    FeatherTea Private E-2

    Hello!

    My desktop computer runs on Windows 7 Home Premium. About two weeks ago it had failed to boot up so I ran a start up repair and ended up having to do a restore point on it. I didn't think much of it because my laptop, which also runs Windows 7, had the same issue, so I thought it was a glitch with the newest update.

    However, my desktop continued to have boot up errors for a couple more days and then ran fine. I was away from the house for about a week and came back to find it in an infinite repair loop. During these failed repairs, the display on my monitor would randomly disconnect. The monitor would say to check the cable and then would go black, my desktop would still be running. I checked the wires and the slots and they all look fine. When this happened, I would hear three beeps from the desktop if I let it keep running.

    I got the boot up repaired and thought that was the end of it until my computer began to freeze. My mouse would still be responsive but nothing on the screen would do anything. This seemed to happen quicker when connected to the internet, but I discovered it was still doing it when I attempting to finish these scans. The display disconnecting began happening again randomly as well, but not nearly as often as during the boot up repair. I could only complete most of the scans in safe mode, but even safe mode froze up sometimes.

    I believe this is a hardware issue or some other software issue, but I would like malware to be ruled out of it anyways. Thank you for any insight and help!
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Your problems are not due to malware. Your logs are clean. Sounds more like a hardware or software issue. You should post in the Software Forum to continue this.


    Since you are not having malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
  3. FeatherTea

    FeatherTea Private E-2

    Okay, thank you friend! I'll be sure to do that.
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     

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