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Discussion in 'Malware Help (A Specialist Will Reply)' started by BA_09, Jan 24, 2007.

  1. BA_09

    BA_09 Private E-2

    I have a computer that has several adware popups when surfing the web. The most obvious one says "Powered by Zedo". I have run the general malware cleaning procedures from your forum and every scan found something. I am remotely accessing this computer so can't run in safe mode. I appreciate your time. The scans are attached
     

    Attached Files:

    BA_09, Jan 24, 2007
    #1
  2. BA_09

    BA_09 Private E-2

    The other scans...
     

    Attached Files:

    BA_09, Jan 24, 2007
    #2
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Majorgeeks!

    You may still have a bigger hidden problem! A Rustok Rootkit. Let's make sure that CounterSpy was really able to remove it.

    Run this AVG Anti-Rootkit

    And tell me if it finds anything!

    In the future, please follow the directions for creating a Bitdefender log. You did not attach what we requested.


    Now let's fix up some other issues. Please follow steps in the order written.

    Uninstall the below old versions of software:
    Java 2 Runtime Environment, SE v1.4.2

    Also uninstall the Sunbelt CounterSpy trial since we are finished with it now! Then delete the below two folders left behind by the uninstall:
    C:\Documents and Settings\Debbie\Local Settings\Application Data\Sunbelt Software
    C:\Program Files\Sunbelt Software

    Make sure you reboot after uninstalling the above!

    Now run this Getting Uninstall Programs List From The Registry and attach the log later (I'll ask for it to be attached).


    Now Run this ViewpointKiller to remove Viewpoint Media software.


    Make sure viewing of hidden files is enabled (per the tutorial).

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Grey tool user default] C:\Documents and Settings\All Users\Application Data\SkipAntiGreyTool\open support.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKCU\..\Run: [face okay] C:\DOCUME~1\Debbie\APPLIC~1\LOADPI~1\Dupe roam noun.exe
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O15 - Trusted Zone: *.musicmatch.com
    O15 - Trusted Zone: *.musicmatch.com (HKLM)
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cab
    O18 - Protocol: bw+0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw+0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw-0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw-0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw00 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw00s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw10 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw10s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw20 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw20s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw30 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw30s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw40 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw40s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw50 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw50s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw60 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw60s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw70 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw70s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw80 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw80s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw90 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw90s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwa0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwa0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwb0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwb0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwc0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwc0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwd0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwd0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwe0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwe0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwf0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwf0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
    O18 - Protocol: bwg0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwg0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwh0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwh0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwi0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwi0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwj0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwj0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwk0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwk0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwl0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwl0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwm0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwm0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwn0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwn0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwo0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwo0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwp0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwp0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwq0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwq0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwr0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwr0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bws0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bws0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwt0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwt0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwu0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwu0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwv0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwv0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bww0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bww0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwx0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwx0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwy0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwy0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwz0 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwz0s - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: offline-8876480 - {054AA5BB-5191-411E-907B-B5993969E630} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll

    After clicking Fix, exit HJT


    Now we need to Reset Web Settings:
    1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
    2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
    3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.
    Note for IE 7 users: You need to select Internet Options then the Advanced tab and then Reset Internet Explorer Settings!

    Now reboot in normal mode

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    Now locate the below folders and delete it if found:
    C:\Documents and Settings\Debbie\Application Data\Loadpilewma\Dupe roam noun.exe
    C:\Documents and Settings\All Users\Application Data\SkipAntiGreyTool\open support.exe
    C:\Program Files\Loadpilewma

    Now run Ccleaner

    Now attach the below new logs and tell me how the above steps went.

    1. GetUnKey log - C:\GetUnKey.txt
    2. GetRunKey
    3. ShowNew
    4. HJT


    Make sure you tell me how things are working now!
     
    Last edited: Jan 24, 2007
    chaslang, Jan 24, 2007
    #3
  4. BA_09

    BA_09 Private E-2

    Thanks for your response. I followed the procedures you listed, and after a quick test, there were no popups, but I will keep testing it...
     

    Attached Files:

    BA_09, Jan 25, 2007
    #4
  5. BA_09

    BA_09 Private E-2

    And the Hijack this log...
     

    Attached Files:

    BA_09, Jan 25, 2007
    #5
  6. BA_09

    BA_09 Private E-2

    There were no rootkits installed, and everything else went great except I forgot to close out an internet explorer window when I clicked on fix it in Hijack This!:eek:
     
    BA_09, Jan 25, 2007
    #6
  7. BA_09

    BA_09 Private E-2

    Chaslang - You're the man! Several hours and no popups. I think this computer is clean. Thank you very much!
     
    BA_09, Jan 25, 2007
    #7
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You forgot to delete the below folder! Delete it now.
    C:\Documents and Settings\Debbie\Local Settings\Application Data\Sunbelt Software

    Your logs are clean. If you are not having any other malware problems, it is time to do our final steps:
    1. If we used Pocket Killbox during your cleanup, do the below
      • Run Pocket Killbox and select File, Cleanup, Delete All Backups
    2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
    3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
    4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
    6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
    8. If you are running Windows XP or Windows ME, do the below:
      • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
     
    chaslang, Jan 26, 2007
    #8
  9. BA_09

    BA_09 Private E-2

    Okay, thanks. I have deleted that folder and I will follow the cleanup steps - thanks again.
     
    BA_09, Jan 27, 2007
    #9
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     
    chaslang, Jan 28, 2007
    #10

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