Probable multiple malware infection

lirium · Apr 15, 2012

my laptop is running avast av software and when started-up this morning pop-ups started appearing persistently.
first one states - 'system error. hard disk failure detected' and it offers two options scan and repair or cancel and restart.
the second one - 'system message - write fault error' it gives description ' a write command during the test has failed tocomplete........' it offer three button options cancel or try again or continue. this message keeeps loading to flood the desktop.
also i get pop-ups from the quick start br that state ' seek error' or critical error' or ' serious disk error writing drive c:/
i also get a pop up clain to be from avast stating ' trojan horse blocked' and it name win32:FakeAV-DCL[Trj].

i have no icons on the desktop, in start menu the only options are all programes-> manuals, or 'log off' or 'turn off computer'.
i've tried restarting in safemode and safemode with networking but while they load the desktop is also blank and same options on start menu.
i can't get system manager to load (ctrl+alt+del) nor can i get into menu to get into 'regedit'.
i can access internet and tried to download and run malwarebytes but it could install - the malware is stopping it.
what can i do to remove this stuff?
i've exhausted my limited knowledge.
thanks

Kestrel13! · Apr 15, 2012

Please download and save the below to your Desktop or anywhere else you can find it ( if the Desktop is not showing )

http://download.bleepingcomputer.com/grinler/unhide.exe

Now run it. Did that help?

There is lots more to do so here goes:

I want you to run TDSSKiller so refer to the below for how to do so.

TDSSkiller - How to run

Please also download MBRCheck to your desktop

Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)

It will show a Black screen with some information that will contain either the below line if no problem is found:

Done! Press ENTER to exit...

Or you will see more information like below if a problem is found:

Found non-standard or infected MBR.

Enter 'Y' and hit ENTER for more options, or 'N' to exit:

Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.

MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.

Do not stop! Continue on with the below.

READ & RUN ME FIRST. Malware Removal Guide

Attach the requested logs.

lirium · Apr 18, 2012

cheers
everything good now.

Kestrel13! · Apr 18, 2012

That is very good to hear, but to cover all bases, you wanna attach the logs for my reviewal?

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Probable multiple malware infection

lirium Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

lirium Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

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Probable multiple malware infection

lirium Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

lirium Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

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